Multi‐source (360‐degree) feedback is a powerful new performance diagnostic tool, and organizations everywhere are evaluating whether to adopt it. However, the technology is evolving at a breathtaking pace, and regrettable consequences can follow if users are not knowledgeable and the tool is not used properly. Recognizes there are a number of potential problem areas, but focuses on the issues that usually have the biggest impact. The explanation of each issue will help managers get information, resolve issues, evaluate options, prepare carefully and increase the probability of success. Presents seven recommendations for successful use of 360‐degree feedback.
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