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Mapping and leveraging influencers in social media to shape corporate brand perceptions

Norman Booth (Coyne Public Relations, Parsippany, New Jersey, USA)
Julie Ann Matic (Porter Novelli, New York, New York, USA)

Corporate Communications: An International Journal

ISSN: 1356-3289

Article publication date: 9 August 2011

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Abstract

Purpose

The emerging new influencer community is wielding significant power over the perceptions of brands and companies, largely driven by the rapid expansion of social media channels through which influencers communicate. The “nobodies” of the past are now the new “somebodies” demanding the attention of communication professionals who seek continuous engagement with targeted consumers throughout the various channels of the social web. The purpose of this paper is to present a means of identifying these new “somebodies”.

Design/methodology/approach

This paper reviews a customizable valuation algorithm created to identify the “new somebodies” who are the influencers creating a revitalized level of brand awareness for companies. The index valuation algorithm measures a cross‐section of variables that numerically rate influencers in the social media conversation about a particular company, product or service.

Findings

This information helps us understand how these “somebodies” influence traditional target audiences, and help communications professionals establish effective outreach strategies. Integrating the influencer index data into a holistic social media strategy provides a comprehensive social media approach for optimizing brand equity.

Originality/value

The index identifies the “conversation points” that should guide engagement with each individual influencer, determining aspects such as subject and tone, and identifies these influencers.

Keywords

Citation

Booth, N. and Matic, J.A. (2011), "Mapping and leveraging influencers in social media to shape corporate brand perceptions", Corporate Communications: An International Journal, Vol. 16 No. 3, pp. 184-191. https://doi.org/10.1108/13563281111156853

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited