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A model for Web‐based information systems in e‐retailing

Fang Wang (Fang Wang is a PhD candidate at the Michael G. DeGroote School of Business, McMaster University, Hamilton, Ontario, Canada.)
Milena M. Head (Milena M. Head is an Assistant Professor of Information Systems, at the Michael G. DeGroote School of Business, McMaster University, Hamilton, Ontario, Canada.)

Internet Research

ISSN: 1066-2243

Article publication date: 1 October 2001

Abstract

Successful Web‐based information systems (WIS) are critical for electronic retailers to attract and retain consumers and deliver business functions and strategy. However, the design and development of a WIS may include many business, technology and user challenges. Understanding and fulfilling the critical requirements of these challenges will determine the success of a WIS commercial application. In this paper, we present an abstract model for WIS design in e‐retailing. Unlike previous WIS research, this model offers an integrated and overall view, where four interconnected layers are investigated: business determinants; WIS; business interface; and users/customers. Through our discussion of this model, we provide researchers with a better understanding of WIS issues requiring further investigation, and provide practitioners with a foundation to understand WIS requirements and features for success.

Keywords

Citation

Wang, F. and Head, M.M. (2001), "A model for Web‐based information systems in e‐retailing", Internet Research, Vol. 11 No. 4, pp. 310-321. https://doi.org/10.1108/10662240110402768

Publisher

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MCB UP Ltd

Copyright © 2001, MCB UP Limited