Quality assuring an Internet‐based service

Carol Oliver (Managing Director, Internet Research and Development Centre, www.irdc.com)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 April 1998


A short case study which discusses the development of a quality assurance system to ISO 9002 standards of an Internet service provider and the issues in so doing. Reviews benefits and barriers. Concludes with a review of lessons learned.



Oliver, C. (1998), "Quality assuring an Internet‐based service", Managing Service Quality: An International Journal, Vol. 8 No. 2, pp. 85-87. https://doi.org/10.1108/09604529810206864

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Copyright © 1998, MCB UP Limited

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