A system model for ISO 9000 standards
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1998
Abstract
A system model for ISO 9000 series of standards is proposed. It is based on the principles of system thinking. The author points out in the paper two system cycles that should be practised to make the system model visible: a system cycle on structure consisting of three tiers; and a system cycle on processes in links and loops spanning the structure. The system cycle on structure represents a long‐term performance management system, whereas the system cycle on processes in links and loops represents a short‐term performance management system. What keeps the quality management system going is the perennial and collective commitment.
Keywords
Citation
Lim, C. (1998), "A system model for ISO 9000 standards", Managing Service Quality: An International Journal, Vol. 8 No. 1, pp. 64-67. https://doi.org/10.1108/09604529810199403
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited