Describes the economy of Northern Ireland and the role of the Northern Ireland Quality Centre. Explains the Northern Ireland Quality Award, and the need to develop the criteria to bring it in line with the European Quality Awards. Examines how the alignment was achieved; and concludes with a list of recommendations.
McAdam, R. (1996), "Developing an appropriate quality award for Northern Ireland", Managing Service Quality: An International Journal, Vol. 6 No. 2, pp. 22-25. https://doi.org/10.1108/09604529610109710Download as .RIS
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