Developing an appropriate quality award for Northern Ireland

Rodney McAdam (Rodney McAdam is Shorts Senior Fellow in Quality Management at the Ulster Business School, Newtownabbey, Northern Ireland)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 April 1996

Abstract

Describes the economy of Northern Ireland and the role of the Northern Ireland Quality Centre. Explains the Northern Ireland Quality Award, and the need to develop the criteria to bring it in line with the European Quality Awards. Examines how the alignment was achieved; and concludes with a list of recommendations.

Keywords

Citation

McAdam, R. (1996), "Developing an appropriate quality award for Northern Ireland", Managing Service Quality: An International Journal, Vol. 6 No. 2, pp. 22-25. https://doi.org/10.1108/09604529610109710

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.