Outlines team development at the Aylesbury Vale Community Health Care NHS Trust, highlighting structure, culture and techniques of QITs, and the bias for action. Suggests that the key to empowerment is showing staff that they have gained the skill, confidence and support from senior management to innovate and change/improve the service.
Koch, H. and Sabugueiro, J.M. (1992), "Trust in teams", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 279-281. https://doi.org/10.1108/09604529210029515
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