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Trust in teams

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 May 1992

Abstract

Outlines team development at the Aylesbury Vale Community Health Care NHS Trust, highlighting structure, culture and techniques of QITs, and the bias for action. Suggests that the key to empowerment is showing staff that they have gained the skill, confidence and support from senior management to innovate and change/improve the service.

Keywords

Citation

Koch, H. and Sabugueiro, J.M. (1992), "Trust in teams", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 279-281. https://doi.org/10.1108/09604529210029515

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited