′Win‐win′ opportunity
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 January 1992
Abstract
Describes the use of flow chart techniques or ′clinical pathways′ by health care organizations who aim to use TQM to increase patient satisfaction. Acknowledges the fact that measurement of clinical processes is a complex task, involving input from many areas. Gives a case example of continuous improvement in one process of health care, with the result that quality of medical care improved.
Keywords
Citation
Lowenhaupt, M. (1992), "′Win‐win′ opportunity", Managing Service Quality: An International Journal, Vol. 2 No. 1, pp. 55-58. https://doi.org/10.1108/09604529210029056
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited