Provides a case study featuring initiatives of an international academic publisher – MCB University Press – aimed at the promotion of quality and fitness for purpose in the articles it publishes. Considers “quality variables” such as accessibility, originality and meaningfulness to researchers and practitioners and looks at ways for publishers to work with authors to influence positively such variables. Notes, above all, that the key to success is in the relationship between the publisher and the author and highlights various ways in which MCB is seeking to develop that relationship.
Whitfield, R. and Peters, J. (2000), "Quality in scholarly publishing", Managing Service Quality: An International Journal, Vol. 10 No. 3, pp. 151-155. https://doi.org/10.1108/09604520010336678
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