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One‐stop‐shop information mall – MTR’s experience

Y.K. Chan (Y.K. Chan is Quality and Standards Officer at the MTR Corporation, Hong Kong)
Martin Brown (Martin Brown is Chief Engineer (Operations) at the MTR Corporation, Hong Kong.)
K. Neailey (K. Neailey is Academic Director of Engineering at the University of Warwick, Coventry, UK.)
W.H. Ip (W.H. Ip is Associate Director of Studies (IGDS) at the Hong Kong Polytechnic University, Hong Kong.)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 April 2000



Following the establishment of the corporate intranet in the MTR Corporation, the departmental intranet for the operations engineering department (OED), known as the OED information mall, has initially taken shape to provide users with easy access to single‐page, Web‐based integrated management system (IMS) documentation. While the evolving intranet technologies are proven to offer a large degree of functionality to enhance information dissemination and document management, it is recommended that the OED information mall be developed further for effective distribution and management of the OED information. Visualises the basic concept and overall planning of the proposed OED departmental intranet and the benefits it will bring.



Chan, Y.K., Brown, M., Neailey, K. and Ip, W.H. (2000), "One‐stop‐shop information mall – MTR’s experience", Managing Service Quality: An International Journal, Vol. 10 No. 2, pp. 92-98.




Copyright © 2000, MCB UP Limited

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