One‐stop‐shop information mall – MTR’s experience

Abstract

Following the establishment of the corporate intranet in the MTR Corporation, the departmental intranet for the operations engineering department (OED), known as the OED information mall, has initially taken shape to provide users with easy access to single‐page, Web‐based integrated management system (IMS) documentation. While the evolving intranet technologies are proven to offer a large degree of functionality to enhance information dissemination and document management, it is recommended that the OED information mall be developed further for effective distribution and management of the OED information. Visualises the basic concept and overall planning of the proposed OED departmental intranet and the benefits it will bring.

Citation

Chan, Y.K., Brown, M., Neailey, K. and Ip, W.H. (2000), "One‐stop‐shop information mall – MTR’s experience", Managing Service Quality: An International Journal, Vol. 10 No. 2, pp. 92-98. https://doi.org/10.1108/09604520010321052