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Hotel performance and competitive advantage: a contingency approach

Paul A. Phillips (Surrey European Management School, University of Surrey, Guildford, Surrey, UK)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 December 1999

Abstract

Performance measurement is an important managerial activity that is of key concern to the hotel general manager. Unfortunately, there has been a paucity of hospitality related research to assess the appropriateness of existing hotel performance measurement systems in use. This conceptual paper shows how a performance measurement system has the potential to deliver competitive advantage. This paper speculates that competitive advantage can be achieved if inputs, processes, outputs, markets, environmental characteristics are congruent with business objectives.

Keywords

Citation

Phillips, P.A. (1999), "Hotel performance and competitive advantage: a contingency approach", International Journal of Contemporary Hospitality Management, Vol. 11 No. 7, pp. 359-365. https://doi.org/10.1108/09596119910293268

Publisher

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MCB UP Ltd

Copyright © 1999, MCB UP Limited