Investigates the current literature surrounding business process re‐engineering (BPR). Defines BPR and distinguishes between re‐engineering and other change programmes. Sets out a general approach to BPR and outlines the results from the application of this approach to the bank. This analysis of results includes an assessment of the applicability of the ICAM definition method, IDEF0, in helping companies implement BPR programmes.
Maull, R. and Childe, S. (1994), "Business Process Re‐engineering: An Example from the Banking Sector", International Journal of Service Industry Management, Vol. 5 No. 3, pp. 26-34. https://doi.org/10.1108/09564239410064061Download as .RIS
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