E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away
Marcel van Birgelen
(University of Maastricht, Maastricht, The Netherlands)
Keywords
Citation
van Birgelen, M. (2004), "E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away", International Journal of Service Industry Management, Vol. 15 No. 3, pp. 327-328. https://doi.org/10.1108/09564230410540962
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited
You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account.
To rent this content from Deepdyve, please click the button.
If you think you should have access to this content, click the button to contact our support team.