E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away
Marcel van Birgelen
(University of Maastricht, Maastricht, The Netherlands)
International Journal of Service Industry Management
ISSN: 0956-4233
Article publication date: 1 July 2004
267
Keywords
Citation
van Birgelen, M. (2004), "E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away", International Journal of Service Industry Management, Vol. 15 No. 3, pp. 327-328. https://doi.org/10.1108/09564230410540962
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited