E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away

Marcel van Birgelen (University of Maastricht, Maastricht, The Netherlands)

ISSN: 0956-4233

Publication date: 1 July 2004

Keywords

van Birgelen, M. (2004), "E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away", International Journal of Service Industry Management, Vol. 15 No. 3, pp. 327-328. https://doi.org/10.1108/09564230410540962

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