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E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away

Marcel van Birgelen (University of Maastricht, Maastricht, The Netherlands)

International Journal of Service Industry Management

ISSN: 0956-4233

Article publication date: 1 July 2004

267

Keywords

Citation

van Birgelen, M. (2004), "E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away", International Journal of Service Industry Management, Vol. 15 No. 3, pp. 327-328. https://doi.org/10.1108/09564230410540962

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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