Population ecology, institutionalism and the internet: Travel agencies evolving into middlemen

Abstract

Purpose

This paper aims to contribute to the understanding of organisational transformation in light of major perturbatory change agents such as the internet. This is carried out through analysing the dynamics of change in the Australian tourist industry and travel agents in particular.

Design/methodology/approach

Population ecology posits that the macro environmental conditions that operate in an industry determine the limits within which industry members can operate. Institutionalism posits that management can make strategic choices. These two theories together suggest that while a major change event like the advent of the internet sets the conditions within which organisations operate, management still had “room to play” and make strategic choices. This paper views the advent of the internet through the filters of population ecology and institutionalism.

Findings

Change becomes a combination of setting macro boundaries influencing the overall direction of change and evolution follows by a micro‐level strategic differentiation amongst individual travel agents. Therefore, the dynamics of change is far more complex than mere determinism and/or strategic choice.

Originality/value

This paper has two distinct values. Firstly, its focus on the Australian travel agents brings a unique situation into perspective, where, the internet‐enabled change is analysed comprehensively and the complexities of an evolutionary change are discussed. Secondly, it proposes a novel approach to viewing change in the industry by combining two theoretical lenses thus addressing the dynamics of change comprehensively.

Citation

Gharavi, H., Roger and Sor (2006), "Population ecology, institutionalism and the internet: Travel agencies evolving into middlemen", Journal of Organizational Change Management, Vol. 19 No. 2, pp. 104-118. https://doi.org/10.1108/09534810610648852