TQM implementation in a public sector entity in Fiji: Public sector reform, commercialization, and institutionalism
International Journal of Public Sector Management
ISSN: 0951-3558
Article publication date: 1 September 2002
Abstract
In recent years, many companies have adopted the total quality management (TQM) philosophy for achieving organizational excellence. The paper reports on the findings of a case study concerned with appraising TQM practices in the Housing Authority of Fiji (HA). The HA has been set up to provide affordable shelter and mortgage finance for low and middle‐income earners in Fiji. Data collected suggest that following the global trend, as well as being consistent with the government’s recent public sector reform policy, TQM systems at the HA made the organization more effective and efficient. The organization was preparing itself to be corporatized. The case study reinforces previous claims that suggest that an organization may adopt a TQM strategy to promote both “institutional” and “quality” cultures.
Keywords
Citation
Sharma, U. and Hoque, Z. (2002), "TQM implementation in a public sector entity in Fiji: Public sector reform, commercialization, and institutionalism", International Journal of Public Sector Management, Vol. 15 No. 5, pp. 340-360. https://doi.org/10.1108/09513550210435700
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited