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The old, the new and the complicated ‐ A trilogy of marketing relationships

Marilyn Healy (Faculty of Business, University of Southern Queensland, Toowoomba, Australia)
Kathleen Hastings (Department of Commerce, Murdoch University, Perth, Australia)
Les Brown (Faculty of Business, University of Southern Queensland, Toowoomba, Australia)
Michael Gardiner (Faculty of Business, University of Southern Queensland, Toowoomba, Australia)

European Journal of Marketing

ISSN: 0309-0566

Article publication date: 1 February 2001

5646

Abstract

The boundaries of relationship marketing have been discussed since relationship marketing was first investigated in the 1970s. Investigating these boundaries, this paper reviews the links between relationship marketing and network theory. Three main themes of marketing relationships are identified: relationship marketing, neo‐relationship marketing and network theory. A framework is developed to allow for the positioning of these three themes of marketing relationships. While this framework has been developed in terms of a table, the intent is not to box theorists into neat positions but rather to develop an overall position statement for the three types of marketing relationships. Theorists can discuss marketing relationships depending on their position within the framework. Consequently, the framework allows for further development of relationship and neo‐relationship marketing by offering better applications for the practitioner, and enhances understanding of network theory. Suggestions are offered for the integration of marketing relationships into the marketing curriculum and further implications for marketing research are discussed.

Keywords

Citation

Healy, M., Hastings, K., Brown, L. and Gardiner, M. (2001), "The old, the new and the complicated ‐ A trilogy of marketing relationships", European Journal of Marketing, Vol. 35 No. 1/2, pp. 182-193. https://doi.org/10.1108/03090560110363418

Publisher

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MCB UP Ltd

Copyright © 2001, MCB UP Limited

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