Implementing total quality management: Statistical analysis of survey results
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 February 1996
Abstract
Describes the results of a survey in manufacturing, distribution and service organizations concerning total quality management (TQM). These results proved that an effective TQM programme should contain consistent training of all employees; significant improvement in communication between departments; and development of the standards to measure and control the cost of quality. Based on the survey results, identifies quantitative relationships between quality improvement characteristics and different internal factors. Statistical regression models developed revealed leading predictors of a successful TQM programme.
Keywords
Citation
Radovilsky, Z.D., Gotcher, J.W. and Slattsveen, S. (1996), "Implementing total quality management: Statistical analysis of survey results", International Journal of Quality & Reliability Management, Vol. 13 No. 1, pp. 10-23. https://doi.org/10.1108/02656719610108279
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited