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European Foundation for Quality Management Business Excellence Model: An integrative review and research agenda

Dong Young Kim (Sprott School of Business, Carleton University, Ottawa, Canada)
Vinod Kumar (Sprott School of Business, Carleton University, Ottawa, Canada)
Steven A. Murphy (Sprott School of Business, Carleton University, Ottawa, Canada)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 29 June 2010

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Abstract

Purpose

The purpose of this paper is to explore the nature of the research topics and methodologies used in the European Foundation for Quality Management (EFQM) Business Excellence Model studies, as well as to suggest a future research agenda.

Design/methodology/approach

An integrative literature review methodology was used to explore the diversity of studies being conducted concerning the EFQM model.

Findings

Results of the review indicate that the majority of papers are focused on too few research topics (e.g. performance measurement) with limited methodologies (e.g. case study).

Research limitations/implications

The paper enables researchers and practitioners to recognize the missing avenues of current studies and how these avenues could be improved. It provides ideas to stimulate researchers to take divergent and multiple methodological facts. It will be helpful to enhance both the quality and volume of the EFQM model studies.

Originality/value

This paper identifies the current status of the EFQM model studies in terms of research topic and methodological issues.

Keywords

Citation

Young Kim, D., Kumar, V. and Murphy, S.A. (2010), "European Foundation for Quality Management Business Excellence Model: An integrative review and research agenda", International Journal of Quality & Reliability Management, Vol. 27 No. 6, pp. 684-701. https://doi.org/10.1108/02656711011054551

Publisher

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Emerald Group Publishing Limited

Copyright © 2010, Emerald Group Publishing Limited