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The key role of opportunism in business relationships

Tore Mysen (Oslo School of Management, Oslo, Norway)
Göran Svensson (Oslo School of Management, Oslo, Norway)
Janice M. Payan (University of Northern Colorado, Greeley, Colorado,USA)

Marketing Intelligence & Planning

ISSN: 0263-4503

Article publication date: 21 June 2011

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Abstract

Purpose

This study seeks to examine the key role of opportunism in business relationships relative to environment uncertainty (i.e. competitive intensity and market turbulence), bonding structure (i.e. specific assets and dependence), and relationship quality (i.e. trust and commitment).

Design/methodology/approach

Initially, informants were contacted by phone and a total of 581 surveys were mailed to small‐ and medium‐sized manufacturers asking them to answer questions about their suppliers. In total, 212 surveys were returned generating a response rate of 36.5 percent. To test the measurement properties and hypothesized relationships between the constructs in focus, confirmatory factor analysis and structural equation modelling were used.

Findings

The results supported all six hypotheses. The principal findings are competitive intensity leads to market turbulence and market turbulence, in turn, is positively associated with opportunism; specific assets leads to dependence and dependence is, in turn, positively associated with opportunism; and supplier opportunism is negatively associated with both trust and commitment.

Research limitations/implications

The research model tests a sample of business relationships between small‐ and medium‐sized manufacturers and their suppliers in Norway. Findings may not be generalized to larger companies in other countries.

Practical implications

The results are of interest to manufacturing executives since they provide a framework of contextual variables and relational characteristics that need to be considered in corporate efforts to control supplier opportunism.

Originality/value

This study is unique in testing key constructs of two important theories of business marketing – transaction cost analysis and social exchange theory (i.e. relationship quality) rarely, if ever, used in the same empirical study.

Keywords

Citation

Mysen, T., Svensson, G. and Payan, J.M. (2011), "The key role of opportunism in business relationships", Marketing Intelligence & Planning, Vol. 29 No. 4, pp. 436-449. https://doi.org/10.1108/02634501111138581

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited

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