Upward feedback surveys are a way to collect anonymous information from subordinates on management dimensions that are important to the organisation. In addition to being a source of information for development and performance appraisal, the information, when aggregated across managers, can be a needs analysis for establishing and updating a management curriculum – that is, a source of information about what development programmes managers need for improvement. Guidelines and issues in designing, administering, and evaluating a survey feedback process are focused on. Specifically, how to develop appropriate questions for a survey, administer the survey, feed back the information to managers, and evaluate the effectiveness of the process are considered.
London, M., Wohlers, A. and Gallagher, P. (1990), "A Feedback Approach to Management Development", Journal of Management Development, Vol. 9 No. 6, pp. 17-31. https://doi.org/10.1108/02621719010001343Download as .RIS
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