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An Empirical Study of Delivery Speed and Reliability

Robert B. Handfield (Michigan State University, East Lansing, Michigan)
Ronald T. Pannesi (University of North Carolina at Chapel Hill, North Carolina, USA)

International Journal of Operations & Production Management

ISSN: 0144-3577

Article publication date: 1 February 1992



Two distinct models of delivery reliability versus delivery speed are tested. On the basis of data from a survey of 193 manufacturing firms, factors associated with the “planning” systems of firms, such as production‐plan goals achieved, inventory goals achieved, and master schedule performance, were found to have a significant effect on delivery reliability. In follow‐up interviews with 13 plant managers; it was found that “process”‐related factors were associated with delivery speed capabilities. Specifically, the biggest inroads to be made into delivery speed are first on the design/manufacturing interface, secondly on the subsequent “translation” of these designs to supplier requirements, and lastly on the production floor in terms of process layout.



Handfield, R.B. and Pannesi, R.T. (1992), "An Empirical Study of Delivery Speed and Reliability", International Journal of Operations & Production Management, Vol. 12 No. 2, pp. 58-72.




Copyright © 1992, MCB UP Limited

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