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ERP system and implementation‐process benefits: Implications for B2B e‐procurement

Elliot Bendoly (Goizueta Business School, Emory University, Atlanta, Georgia, USA)
Tobias Schoenherr (Kelley School of Business, Indiana University, Bloomington, Indiana, USA)

International Journal of Operations & Production Management

ISSN: 0144-3577

Article publication date: 1 April 2005




The purpose of this work is to empirically demonstrate the synergistic implications of enterprise resource planning (ERP) systems and emerging intra‐organizational technologies.


Using established operational theory as a foundation, the article analyzes the history of ERP use and its impact on gains from business‐to‐business (B2B) purchasing technologies.


The findings reveal that the extent to which firms witness maintenance‐repair‐operating (MRO) savings through such procurement is dependent not only on the presence of an ERP system, but also on the length of time systems have been in use.

Research limitations/implications

Although limited to the analysis of B2B “success” cases, the results provide strong implications for the importance of ERP as a key infrastructure for B2B activities.

Practical implications

Managers seeking to benefit from B2B economies, should ensure that they possess an adequate IT infrastructure (e.g. ERP) to realize all such potential gains.


The study is one of the first works to demonstrate the link between ERP and B2B benefits solely through the use of objective secondary data.



Bendoly, E. and Schoenherr, T. (2005), "ERP system and implementation‐process benefits: Implications for B2B e‐procurement", International Journal of Operations & Production Management, Vol. 25 No. 4, pp. 304-319.



Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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