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Reference librarians and the Internet: a qualitative study

Mark Stover (Mark Stover ( is Psychology and Behavioral Sciences Librarian, San Diego State University, San Diego, California, USA.)

Reference Services Review

ISSN: 0090-7324

Article publication date: 1 March 2000



Reference librarians must interact daily with Internet‐based technologies. Communicating with others through listservs and e‐mail, avoiding information overload, answering reference questions with both print and electronic sources and dealing with patrons’ perceptions of the authoritative nature of Web‐based information are all many of the ways in which most reference librarians must navigate the depths of cyberspace. Uses qualitative survey data to find patterns and themes among librarians with regard to their attitudes toward reference services and related professional activities. Includes a selection of categorized survey responses, interpretation of the data by the author and suggestions for further research.



Stover, M. (2000), "Reference librarians and the Internet: a qualitative study", Reference Services Review, Vol. 28 No. 1, pp. 39-49.




Copyright © 2000, MCB UP Limited

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