Training equals staff loyalty at Paramount

Abstract

Details a pilot customer service training scheme at Paramount Hotels, which leads to a National Vocational Qualification level 3 in customer services. Describes how the training was designed and delivered, and furnishes the views of Paramount Hotels and some of the participants.

Citation

(2002), "Training equals staff loyalty at Paramount", Education + Training, Vol. 44 No. 7, pp. 318-319. https://doi.org/10.1108/00400910210757022