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The influence of organizational factors on successful ERP implementation

Shahin Dezdar (Department of Operations and Management Information Systems, Faculty of Business and Accountancy, University of Malaya, Kuala Lumpur, Malaysia)
Sulaiman Ainin (Department of Operations and Management Information Systems, Faculty of Business and Accountancy, University of Malaya, Kuala Lumpur, Malaysia)

Management Decision

ISSN: 0025-1747

Article publication date: 28 June 2011

Abstract

Purpose

This study aims to examine organizational factors (i.e. top management support, training and education, enterprise‐wide communication) that may influence the enterprise resource planning system implementation success in Iran.

Design/methodology/approach

Empirical data were collected via a survey questionnaire. The questionnaires were distributed to selected managers of companies adopting ERP systems in Iran.

Findings

The results indicate that the companies' top management must provide full support and commitment to the project if the system is to be successful. In addition, management must also ensure the plans are communicated and understood by the entire company. Finally it is also illustrated that adequate training and education pertaining to the systems must be given to all users to ensure that they are able to use the system effectively and efficiently thus contributing to their satisfaction which will subsequently influence the implementation success.

Research limitations/implications

The ERP implementation success dimensions were measured using subjective and perceptual measures. This was due to the difficulty in securing the related factual data from the participating organizations.

Practical implications

The findings may help companies planning to implement an ERP system to strategise their efforts and process to ensure successful implementation.

Originality/value

This study examines how organizational factors, namely top management support, training and education as well as enterprise wide communication among ERP users, affect ERP implementation success in Iran.

Keywords

Citation

Dezdar, S. and Ainin, S. (2011), "The influence of organizational factors on successful ERP implementation", Management Decision, Vol. 49 No. 6, pp. 911-926. https://doi.org/10.1108/00251741111143603

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited