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Resource allocation is challenged by dynamic environments where changes are frequent. The purpose of this paper is to identify resource allocation challenges and practices in service units that perform both project and non-project activities in dynamic environments. Its goal is to show that top-down mechanisms of project resource allocation need to be replaced by or supplemented with mechanisms that are more flexible.

A qualitative comparative case study was conducted in two service units of two project-based firms. The main source of data consisted of semi-structured interviews with 17 service managers and staff members.

This study shows that resource allocation is not necessarily a top-down process at all, and the practices are context-dependent. Two more flexible approaches are revealed – hybrid resource allocation and bottom-up resource allocation – as examples of managing resource allocation in service units that engage in projects under uncertain conditions. The results of the analysis highlight prioritisation and adapting to change and delay as the main issues that managers face in allocating resources to different types of projects and service activities in dynamic environments.

The two target companies chosen for the qualitative research design limit the analysis to project-based firms in a business-to-business context. Further, the viewpoint of the service unit is central to the study. Studying project resource allocation in different organisational contexts and uncovering the perspectives of product development and delivery units would offer promising directions for future research.

The study reveals that in dynamic project settings such as service organisations, top-down mechanisms of resource allocation need to be accompanied by other, more flexible approaches to ensure the sufficient resourcing of projects and related services in dynamic environments. Companies need to establish practices for resource allocation changes that are caused by re-prioritising tasks and accommodating changes and delays in their project and service activities.

Compared to a top-down perspective taken in previous research, the study proposes a more flexible approach for resource allocation in constantly changing environments with different project and service activities. Previous studies have focussed on resource competition between projects, placing project managers in the central role for resource allocation. By contrast, this study discusses hybrid and bottom-up resource allocation, both of which involve broader personnel engagement in resource allocation tasks, drawing on the experience of all employees.

The purpose of this paper is to address the management of undergraduate final year research dissertations. It intends to explain and clarify the experience of two models of delivery (student-led/academic-led) with reference to interest development theory (Hidi and Renninger, 2006).

The authors focus on the advantages and drawbacks of each model within the context of the research literature, and describe a case study of the experiences of lecturers and students in one division of a metropolitan UK university, running a leading programme in speech and language therapy (pathology). Recommendations are made which are intended to be of use to colleagues across disciplines and organisations.

The authors argue that a delivery where students can choose their research topic from a limited set suggested by supervisors (academic-led model) is best placed to meet motivational challenges in Hidi and Renninger’s framework, and also increase feasibility for staff. The authors discuss how such a model might best be implemented.

Describing case study experiences within a conceptual framework is important for the development of improved supervision methods. It is hoped that this case study paper will inform other institutions by providing clear theoretical underpinnings and practical recommendations; and that it will lead to further empirical research into models of organising final year dissertations.

The purpose of this paper is to examine the micropolitical strategies principals use to influence school staffing within an urban school district.

The author used a qualitative case study approach drawing upon 47 semi-structured participant interviews with 25 individual research participants, 80 hours of observations, and 36 district artifacts. The author completed an iterative analysis using ATLAS.ti with a coding scheme informed by the educational leadership, human resource management, and micropolitical literatures.

The findings illustrate that school principals engaged productively within district staffing procedures to influence the allocation and composition of teaching staff within their schools. The iterative analysis identified three micropolitical strategies employed by school principals, including advocacy, acquiring leverage, and networking. First, principals used advocacy to shape personnel staff’s understanding of school needs. Second, principals acquired leverage over staffing by enlisting the support of their school supervisor. Finally, principals networked with colleagues to identify teachers within the district’s transfer system for possible hire.

The findings have both practical and research significance. Practically, the findings highlight how principals engage in leadership within the context of district staffing processes. With respect to research, the findings address an important gap in the literature as it pertains to principal’s leadership actions in relation to internal district administrative processes.

The findings of this study are unique in that they challenge the conventional view of district staffing procedures, which has typically framed these procedures as barriers to principal leadership. The findings suggest district staffing procedures can be a forum for productive leadership actions.

Due to the complexity of digital services, companies are increasingly forced to offer their services “in permanent beta”, requiring continuous fine-tuning and updating. Complexity makes it extremely difficult to predict when and where the next service disruption will occur. The authors examine what this means for performance measurement in digital service supply chains.

The authors use a mixed-method research design that combines a longitudinal case study of a European digital TV service provider and a system dynamics simulation analysis of that service provider's digital service supply chain.

With increased levels of complexity, traditional performance measurement methods, focused on detection of software bugs before release, become fragile or futile. The authors find that monitoring the performance of the service after release, with fast mitigation when service incidents are discovered, appears to be superior. This involves organizational change when traditional methods, like quality assurance, become less important.

The performance of digital services needs to be monitored by combining automated data collection about the status of the service with data interpretation using human expertise. Investing in human expertise is equally important as investing in automated processes.

The authors draw on unique empirical data collected from a digital service provider's struggle with performance measurement of its service over a period of nine years. The authors use simulations to show the impact of complexity on staff allocation.

The development of performance indicators specifically within and for polytechnic libraries is reviewed. A framework of library activities is derived on which performance measurement might be based and six indicators are identified. The practical applicability of the framework is considered in relation to polytechnic libraries and to both institutional and library aims and objectives.

This paper looks at resource allocation in New York state long-term care facilities. Data from 399 nursing facilities are used to compare resource allocation in 1983 and 1990. Given significant changes within the industry, it was hypothesized that significant changes would have occurred over the seven year period. Results indicate that growth in full time equivalents was 7.6 percent or an average of 13.5 employees. The allocation of resources across job title was, however, constant over the seven year period. Differential growth rates were found by ownership category, but there were only minimal differences with respect to the allocation of resources.

The purpose of this paper is to provide understanding on the process of accounting outsourcing turnback from the client's perspective. The aim is to understand the issues faced by clients during turnback process, and provide recommendations to resolve them.

This study adopts a qualitative interpretive case study approach. Data were collected based on documentation, archival records, direct observation, and interviews to allow for triangulation.

This study provides empirical evidence of accounting outsourcing turnback process. Some of the issues faced by clients include lack of management support, limited financial and human resources, and uncooperative vendors.

Theoretically, this study extends Elliot's model by providing empirical evidence on process, identifying issues, and discussing recommendations on accounting outsourcing turnback. The limitation is the use of a single case study of a small company in Malaysia.

Practically, this study enhances understanding on accounting outsourcing turnback process and issues. The recommendations provided can serve as guidelines for clients who are considering outsourcing turnback as a strategic move.

There has been limited research in the area of accounting outsourcing focusing on turnback process. This study contributes to the field of accounting outsourcing by describing an accounting turnback process and issues faced by clients. The study recommends communication, financial support, top management support, back‐up exit plan, and vendor management throughout the turnback period. Finally, gradual reduction of accounting outsourced works rather than immediate termination is favored to reduce the risk in accounting outsourcing turnback.

The paper investigates knowledge sharing and co‐creation in an organisation‐wide discussion supported by Computer‐Mediated Communication (CMC). The paper draws on the empirical evidence from a field study of a consultative process as part of a University strategic decision‐making. Informed by Habermas’s theory of communicative action, the investigation focuses on communicative practices in the CMC discussion and the ways participants interact, share knowledge and co‐create meanings in a particular situation. Communicative analysis of organisational discourse via CMC reveals hidden structures and mechanisms that impede knowledge sharing and inhibit cooperative meaning making. The issue here is whether CMC enables or disables some of these structures and mechanisms. By interpreting the CMC discussion as an argumentation process the paper aims to provide deeper insights into this issue. Among the lessons learned are requirements for new technologies to support knowledge sharing and meaning co‐creation.

Implementing enterprise resource planning (ERP) is a challenging task for small- and medium-sized enterprises (SMEs). The purpose of this paper is to develop an integrated decision support system (DSS) for ERP implementation (DSS_ERP) to facilitate resource allocations and risk analysis.

Analytical regression models are developed using data collected through a survey conducted on 400 SMEs that have implemented ERP systems, and are validated by a simulation model. The validated analytical regression models are used to construct a nonlinear programming model that generates solutions for resource allocations, such as time and budget.

ERP implementation cost increases along the time horizon, while performance level increases up to a point and remains unchanged. To maximise or achieve a certain level of performance within a budget limitation, CSFs are prioritised as: project management (highest), top management, information technology, users and vendor support (lowest). SMEs are recommended to concentrate effort and resources on CSFs that have a greater impact on achieving their desired goals while optimising utilisation of resources.

DSS_ERP proves to be beneficial to SMEs in identifying required resources and allocating resources, but could be further tested in case studies for its practical use and benefits.

DSS_ERP serves as a useful tool for SMEs to predict required resources and allocate them prior to ERP implementation, which maximises the probability of achieving predetermined targets. It also enables SMEs to analyse risk caused by changes to resources during ERP implementation, and helps them to be better prepared for the risks.

The research contributes to the scarce research on ERP implementation using scientific methods. A novel nonlinear programming model is constructed for ERP implementation under time and budget limitations, facilitating resource allocations in an ERP implementation, which has not been reported in any previous research. The research offers a theoretical basis for empirical studies of resource allocations in ERP implementation.

The purpose of this paper is to examine the relationship between community type classifications and police strength. Prior research has examined other correlates, but no attempts have been made previously to examine the relationship between community type (as outlined and defined by Chinni and Gimpel, 2010) and police staffing levels.

Using a combination of NDLEA data on police strength, Uniform Crime Report data on crime, census data, and Chinni and Gimpel’s (2010) community classifications, this paper analyzes the relationship between a variety of correlates and police strength in 15,917 communities.

The study found that police staffing does differ by community type as well as by a variety of other key community characteristics.

This implies that further research on appropriate tools to determine appropriate staffing levels is needed.

This work indicates that traditional “peer benchmarking” approaches used to determine police strength should not be considered the best practice. Other approaches may be more appropriate and should be examined.

This is the first study to incorporate classifications of community type in the analysis of police strength.