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What enables and what prevents knowledge sharing via computer‐mediated communications?

Dubravka Cecez‐Kecmanovic (Research Group Information Systems ‐ Knowledge Management in Organisations Faculty of Law and Business, University Western, Sydney, Australia)

Journal of Systems and Information Technology

ISSN: 1328-7265

Article publication date: 1 June 2001

477

Abstract

The paper investigates knowledge sharing and co‐creation in an organisation‐wide discussion supported by Computer‐Mediated Communication (CMC). The paper draws on the empirical evidence from a field study of a consultative process as part of a University strategic decision‐making. Informed by Habermas’s theory of communicative action, the investigation focuses on communicative practices in the CMC discussion and the ways participants interact, share knowledge and co‐create meanings in a particular situation. Communicative analysis of organisational discourse via CMC reveals hidden structures and mechanisms that impede knowledge sharing and inhibit cooperative meaning making. The issue here is whether CMC enables or disables some of these structures and mechanisms. By interpreting the CMC discussion as an argumentation process the paper aims to provide deeper insights into this issue. Among the lessons learned are requirements for new technologies to support knowledge sharing and meaning co‐creation.

Keywords

Citation

Cecez‐Kecmanovic, D. (2001), "What enables and what prevents knowledge sharing via computer‐mediated communications?", Journal of Systems and Information Technology, Vol. 5 No. 1, pp. 115-133. https://doi.org/10.1108/13287260180000762

Publisher

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MCB UP Ltd

Copyright © 2001, MCB UP Limited

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