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Contrasts idealised versions of quality assurance systems and quality improvement programs. Notes that only powerful customers such as defence procurement agencies can impose quality assurance systems; also points out that individual customers are weak customers whose only power is the ability to move from one supplier to another. Outlines the conditions under which a customer will be able to impose a quality assurance system on the supplier. These conditions include, for example, that there should be an excess of capable suppliers. Points out that quality improvement programs, on the other hand, are initiated and sustained by the supplier’s own top managers. Considers also the role of such factors as industry regulators.

The purpose of this paper is to highlight three important insights into educational quality assurance, using Singapore as a case study. It is useful to policy makers and practitioners to understand the phases and paradoxes in their educational quality assurance journey so that they may recognise and manage better the complex dynamics of quality assurance in education.

This paper utilises a phase model to analyse the development of quality assurance and the challenges and paradoxes involved. This phase model is a framework of analysis of the quality assurance dynamics of primary and secondary education in Singapore with the following phases: standardisation; local accountability; and diversity and innovation

The paper finds that: quality assurance develops in phases, each with its own characteristics and challenges; quality assurance changes the nature of education; quality assurance is a paradoxical journey.

The Singapore case study serves as a mirror to other developing countries in recognising and managing the delicate dynamics of quality assurance.

The paper illustrates the phase model of educational quality assurance in Singapore and the analysis of the delicate balancing act between conformity and diversity, and between standards and innovation.

This study aims to analyze the external quality assurance (EQA) strategies of Technological Institutes (TIs) in Mexico, between 2010 and 2020. For this purpose, this study tracks sectoral reforms and institutional adaptation processes toward fulfilling accreditation indicators. This study considers accreditation as an emergent strategy for the governance and quality improvement of the subsystem, historically oriented towards contributing to social equity and national development projects. This study also examines the links between evaluation, quality assurance and the restructuring of public, technological higher education.

This study performs a state-of-the-art and exploratory study. This study explores the relationship between quality assurance, non-traditional institutions and regulation in Mexico. This study covers an issue that has been absent from research into the technological sector, particularly research into autonomy and leadership within its institutions. This study obtains qualitative information on those issues through interviews and two focus groups.

Mechanisms such as regulatory schemes for the internal reform of TIs and sub-systemic prominence within the overall educational system show limitations owing to the inadequacy of accreditation indicators in accounting for the conditions in which TIs operate. To address this shortcoming and to aid TIs in accreditation endeavors, this study analyzes some features of this adaptive process that enable successful (student profiles, competitive admission criteria, teacher recruitment).

The main limitation is that this paper reviews a sole country and presents just one case study. Other research on other higher education sub-systems can complete the analysis. In sum, there has been a lack of analysis of accreditation topics in Mexico, in the nontraditional institutions.

This study provides a diagnosis of barriers to the participation of TIs in rankings and accreditation mechanisms, and their repercussions on management issues, governance patterns and reforms.

This study outlined some internal obstacles linked with centralized model of conduction (data for monitoring, consensus on priorities, capabilities and financing) and external factors (shortages of assurance quality framing and institutional profiles, satisfaction with the process).

This study explores relationships between quality assurance, non-traditional institutions and regulation in Mexico, attending a lacking point in the research on the technological sector and autonomy/leadership of its institutions.

Standards should provide a means for transparently comparing academic programmes delivered by higher education providers and the research activities they carry out. The purpose of this study is to investigate the different sets of standards related to the quality assurance of academic programmes in four countries with regard to the European Standards and Guidelines (ESG), developed by the European Association for Quality Assurance, for internal quality assurance within higher education institutions. The main aim is to find the convergence and divergence points and to test the consistency of terminologies in use which may impede international collaboration to develop one comprehensive international quality assurance system.

The study relied solely on desk-based research and no fieldwork or interviews were conducted for data collection; a point-by-point comparative approach has been applied to explore the standards related to quality assurance of academic programmes.

Although there is a great deal of convergence between the different sets of standards compared in this study, fundamental differences still exist.

This study compared the standards of academic programmes in four countries with the ESG. To generalise the findings of this study, future research may include other standards for comparison.

This study engages in the debate of how quality of higher education will remain maintained, in times, when higher education is facing challenges such as internationalisation, which requires new initiatives and integrated mechanisms to facilitate mutual recognition of qualifications of students and staff moving across borders.

The purpose of this paper is to examine the growth in quality assurance maturity within the six Australian and New Zealand university libraries which make up the Libraries of the Australian Technology Network (LATN).

The paper is based on benchmarking surveys of library quality assurance commissioned by LATN in 2005/2006, with a follow up study in 2010. The author led the conduct and analysis of both surveys. The 2005/2006 study reviewed quality assurance practices at the member libraries, to draw out examples of best practice and identify gaps and possible areas for improvement within the libraries. It was based on a review of member libraries’ websites, a questionnaire completed by a nominee from each member library, and follow‐up in‐person interviews with each nominee and the University Librarian of each institution. In 2009/2010 the same questionnaire was re‐administered to investigate whether changes had occurred in the intervening period, including what improvements had been made and where there were still gaps. Had the conduct of quality audits by the Australian Universities Quality Agency had an impact? Had members made improvements to their quality assurance processes based on the findings of the first study or for other reasons? To elicit additional information, follow‐up interviews are being carried out in 2011.

In 2005/2006 the reviewers found three models of responsibility for quality assurance: centralised, within a manager's portfolio and devolved. Each was appropriate to a different level of quality maturity, with a centralised model considered to be most appropriate at the early stages of development. Whereas in 2005/2006 only one library had a centralised model, by 2010 three libraries had adopted this model and one had moved on from it. The paper compares applications of these models in the libraries and looks at the extent to which growth in quality assurance in the libraries is associated with adoption of the centralised model. It distinguishes the formal creation and appointment of a quality officer position from the ad hoc individual efforts in quality which can and do occur in many libraries. In 2005/2006 only two libraries had a functioning and well‐maintained quality framework which the LATN reviewers considered to be a hallmark of best practice in quality assurance. By 2010 this number had doubled to four. The paper looks at the quality, planning and/or performance frameworks in place and whether they were selected or developed by the library or imposed by their parent university. The impact of the adoption of a framework on the development of quality policies, procedures and documentation to achieve comprehensiveness, standardisation and repeatability in quality assurance are considered. A notable change between the 2005/2006 and the 2010 surveys was the growth in individual work planning and performance review, which was identified by the LATN reviewers as a sector‐wide gap in 2005/2006. Ideally, use of such plans and assessments should assist in the taking quality beyond library management, to develop amongst the library staff a culture of continuous improvement.Originality/value – The paper provides real examples of how quality assurance can and has been improved in libraries, within a five year timeframe. While it is based on the experience of Australian and New Zealand libraries, it addresses concerns and provides solutions which are appropriate internationally. It provides a range of options which an individual library could adopt depending on its own context.

The purpose of this paper is to analyse the maintenance of the process‐based quality assurance system in a higher education institution.

The paper introduces the process management as the essential element of quality assurance in higher education and discusses the external quality audit of the quality assurance agency, extends the study to the quality management between the external audits and presents the procedure of internal quality audits. Finally, the results of the study are discussed and summarised. Action research methodology was adopted in this study. The paper shows that the process‐based quality assurance system makes the organisation responsive, agile and enables the achievement of strategic objectives.

The audit group must first evaluate the necessary improvements in the process. If no improvements are found, the quality deviations must be reported. The audit helps the institution take corrective actions to amend the process descriptions or maintain the processes.

The paper shows that the necessary processes of a higher education institution can be systematically described and audited.

This study compares quality assurance across two case studies in the UK; a commercial organization operating in the private sector and a university. Case Study A is a private education organization specializing in the delivery of business and management programs. Case Study B is a university that delivers courses across four academic schools and through a number of partnerships. The business school offers a range of undergraduate and postgraduate degrees in business management, economics, accounting, events, tourism, marketing, entrepreneurialism, and human resources. Semi-structured interviews were conducted with 11 organizational members from across the two organizations including 8 academics/tutors, 6 of whom are also employed as external examiners and/or external quality assurers (EQAs). The study compares the remit of both EQA working on behalf of awarding bodies and external examiners working on behalf of universities. The EQA role is conceptualized as an “arbiter of standards” whereas the external examiner is more likely to be considered as “critical friend.” This variance in conception has important implications for the way the process of quality assurance is conducted and utilized in support of program and institutional development. The research finds that one of the most significant differences between quality assurance processes in Case Studies A and B is the way in which student feedback is collected and utilized to support and enhance the process of review. This chapter provides recommendations designed to capitalize on the value of the quality assurance process through greater alignment of teaching and assessment strategy and policies and procedures in practice.

In 2010, the Ontario Universities Quality Assurance Council was established and became responsible for monitoring the quality of university programs, and each university was tasked with establishing institutional quality assurance purposes. The purpose of this study is to evaluate the effectiveness of the quality assurance process at facilitating change at one Canadian institution.

To better understand the impacts of quality assurance, the authors analyzed 39 self-study documents, which were completed for all academic programs at Queen’s University. Focus groups were also conducted with key stakeholders to gain more insights into the institutional change that resulted from completing these self-studies.

After the analysis of the self-studies and focus groups, three themes emerged as impacts of completing self-studies: teaching and learning, identity and collaboration and resource allocation and strategic planning. This study demonstrates that self-studies completed by departments have value beyond simply meeting the provincial mandate, as they are effective in catalyzing positive institutional change.

The self-study documents were created for the purpose of institutional quality assurance process, not this research study, therefore limiting the data that could be collected.

Four considerations are provided at the end of this study to spark conversations at other institutions when reviewing and assessing the impact of their quality assurance processes.

To the best of the authors’ knowledge, this is the first time self-studies have been analyzed to evaluate the quality assurance process.

Credibility concerns regarding integrated reports can harm the intended decrease of information asymmetry between a firm and its investors. Therefore, it is crucial to examine whether voluntary third-party assurance enhances the credibility of integrated reports and, thus, decreases information asymmetry. Furthermore, this study aims to investigate the interaction effect between assurance quality and the disclosed connectivity of the capitals, a distinguishing feature of integrated reports.

Content analysis is performed of the 176 assurance statements included in the 269 integrated reports of Forbes Global 2000 firms disclosed from 2013 to 2015 and the 269 integrated reports themselves. Regression analyzes are applied to examine the associations between assurance, the disclosed connectivity of the capitals and information asymmetry.

The presence of an assurance statement in an integrated report significantly decreases information asymmetry. Surprisingly, assurance quality is not significantly associated with information asymmetry. However, an interaction analysis reveals that combining high assurance quality with high disclosed connectivity of the capitals allows a significant decrease in information asymmetry.

The paper demonstrates that the connectivity of the capitals of integrated reports and assurance quality are connected and together are associated with information asymmetry.

The results imply, both for report preparers and standard setters, that assurance quality is advantageous only when combined with disclosed connectivity of the capitals.

More information on non-financial information measured by the connectivity of the capitals of integrated reporting has an interaction effect together with assurance quality on information asymmetry.

This paper builds on a unique data set derived from the contents of integrated reports and accompanying assurance statements. Furthermore, it extends the integrated reporting literature by investigating the interaction between assurance quality and the disclosed connectivity of the capitals, which had not previously been examined in combination.

Worldwide, higher education is undergoing major changes in its organisation. In this context, the concept of quality assurance control has emerged as a primary instrument for evaluating performance and accountability in higher education systems. South Africa is the latest candidate for a nationally imported system of quality assurance in the wake of several policy and legal initiatives to transform higher education after the demise of apartheid. Several contemporary developments, notably the South African Higher Education Bill and the Education White Paper 3 (Higher Education) are part of the government’s commitment to transform higher education. This paper will briefly discuss the origins and nature of quality assurance in South Africa. The article also critically reviews a number of conceptual frameworks about quality in higher education in order to develop a better and shared understanding of, and appropriate responses to quality assurance.