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The purpose of this paper is to examine the effect of mobile customer relationship management (mCRM), service innovation (SI) and word of mouth (WOM) on the investment decisions (IDs) of mutual fund investors.

This paper presents a new model for impacting the IDs of mutual fund investors. To verify the suggested model, Partial Least Squares with Structural Equation Modelling are used. For analysis, a survey questionnaire is designed, and data inputs were invited from more than 400 online mutual fund investors in Delhi NCR.

The outcomes reveal that the ID of mutual fund investors is significantly influenced by WOM. WOM, in turn, is significantly impacted by mCRM applications through SI playing a mediating role.

The limitation with reference to survey respondents was that only online mutual fund investors using mCRM applications were considered. Moreover, this study was conducted in Delhi NRC, and a limited sample was considered.

The result from this research helps the financial organisation to consider SI in their mCRM application as one of the main concerned areas for increased WOM that directly influences the ID of mutual fund investors.

This study highlighted the impact of SI and WOM on the mutual fund investors’ decision, who use mCRM application. The outcome may contribute to the theoretical framework of IDs concerning mCRM applications. The results of this research offer practical implications for financial organisations in strategising their marketing and product development plans in the context of mutual funds. Also, the mutual fund ID through mCRM application is positively influenced by SI and WOM using both constructs as sequential mediating tools. This research offers new insights into mCRM application for mutual fund investors and financial organisations in India.

This study is based on the enforcement record from Canada’s natural mutual fund regulator. This record documented a small subset of mutual fund dealers who had been disciplined for their misconduct from 2007 to 2014. The purpose of this paper is to determine what factors contribute to mutual fund dealers’ time to first financial fraud offense. The longer the time to fraud, the healthier the mutual fund industry and the better a mutual fund dealer’s career.

Based on the belief that adversity reveals true character, the study approaches a mutual dealer’s career success from human capital, socio-demographic and organizational sponsorship points of view by measuring dealers’ success as their time from career beginning to first instance of financial fraud. Ordinary least square regression analysis was used to identify if those factors, including provision of supervisor reminders, gender, position and penalties, are related to career success within the Canadian mutual fund regulatory framework. The research is based on a small sample of mutual fund dealers who had been disciplined for their misconduct from 2007 to 2014.

The study finds that a supervisor’s reminders positively contribute to the career success of a mutual fund dealer in the form of extending their time to fraud. As well, being female is an adverse factor to career success even when both female and male dealers received about the same level of supervisor reminders. It also finds that being in a management position has no association with time to fraud.

The study establishes the statistically significant positive relationship between time to fraud and supervisor’s reminders for mutual fund dealers. At the same time, it shows that human capital and access to organizational resources, measured by being in a management position, have no significant relation to when fraud is committed. This result indicates the value of continuing education for all mutual fund dealers, both inexperienced and experienced.

This study explores the evolutionary relationship between multimarket contact (MMC) and competitive actions among multinational corporations (MNCs). It aims to enhance the understanding of international market competition by incorporating insights into dynamic competition and parent–subsidiary relationships.

A structured content analysis was used to identify the competitive actions of global shipping liners. The dataset includes 8,204 actions identified across nine global arenas. Data were collected from 6,553 monthly news articles on Alphaliner. The period covered is from January 1, 2015, to June 30, 2023.

The results indicate that a higher degree of MMC leads to greater competitive aggressiveness, supporting the combination of mutual forbearance and the Red Queen effect. Additionally, market importance triggers the mutual forbearance effect, whereas competitive rivalry is weaker for overlapping cross-market contacts. Furthermore, local competitive intensity increases MNCs' contact and echoes the Red Queen effect, especially for subsidiaries facing increasing pressure from local responsiveness.

Limitations include reliance on Alphaliner, potential inaccuracies from proxy variables, and unmeasured headquarters–subsidiary interactions. Future research should explore other industries and extend the study period for broader applicability and generalization.

By interlacing mutual forbearance with the Red Queen effect within a coopetition framework, managers can devise strategies to balance competition and collaboration, thereby ensuring long-term viability and growth in global markets.

This study extends the concept of MMC to the context of global shipping liners, a previously underexplored sector. Unlike earlier research, this study empirically examines MMC dynamics globally and integrates mutual forbearance and the Red Queen effect.

This study introduces a new type of platform recommendation about mutual funds and draws on the signaling theory to conduct a quasi-experimental design to investigate how the platform recommendation influences investors’ investment decisions. Moreover, the authors examine the combined effect of star ratings and the platform recommendation on fund flow and test the investment value of recommended funds.

This study implements a quasi-experimental design based on 1,295 mutual funds traded on Alipay’s online platform to test the hypotheses.

The empirical results show that the recommended funds received higher fund flows from investors when the platform recommendation was established. Moreover, a substitution effect between tag recommendation and star ratings on fund flow was identified. We also uncovered that investing in platform-recommended funds can yield significant and higher fund returns for investors than those without platform recommendations.

Our findings shed new insights into the role of platform recommendations in helping fund investors make investment decisions and contribute to the business of online mutual fund transactions by investigating the effect of platform recommendations on fund flow and performance.

The purpose of this study is to evaluate whether the classification of the equity mutual fund depends on the performance measure used.

The sample for this study includes stock mutual funds for the USA, Europe and emerging market economies covering the period 2010 to 2020. Using more than 20 performance measures the results are compared using the Sharpe ratio as the reference.

The results show that performance measures based on absolute reward–risk ratios like Sortino, Treynor, etc. have similar rankings, because in general the numerator (mean excess return) is the same. However, when the authors employ other types of performance measures, results may be significantly different, especially in the case of metrics for “incremental returns”, i.e. alphas. Focussing on markets, their results show that choosing performance measures is more relevant for emerging markets.

The sample is only limited to the USA, Europe and the emerging market, and there are other performance metrics in the literature which have not been covered in this work.

The ordering of equity mutual funds depends on the measure used, specially if investors employ factor models to measure excess returns (alphas). Hence, policy formulation on disclosure of mutual fund performance should encourage the use of several metrics from different families. Investors must be aware of the different rankings made and the most appropriate metrics based on their preferences.

This paper focusses specifically on the effect that performance metrics have on relative fund performance. Previous studies have ignored alpha metrics to rank funds, which are commonly employed by investors. The authors’ study performs an analysis for three different markets considering the two main developed ones (the American and European equity markets), as well as the emerging one, largely ignored until now.

As intelligent technology advances, practical applications often involve data with multiple labels. Therefore, multi-label feature selection methods have attracted much attention to extract valuable information. However, current methods tend to lack interpretability when evaluating the relationship between different types of variables without considering the potential causal relationship.

To address the above problems, we propose an ensemble causal feature selection method based on mutual information and group fusion strategy (CMIFS) for multi-label data. First, the causal relationship between labels and features is analyzed by local causal structure learning, respectively, to obtain a causal feature set. Second, we eliminate false positive features from the obtained feature set using mutual information to improve the feature subset reliability. Eventually, we employ a group fusion strategy to fuse the obtained feature subsets from multiple data sub-space to enhance the stability of the results.

Experimental comparisons are performed on six datasets to validate that our proposal can enhance the interpretation and robustness of the model compared with other methods in different metrics. Furthermore, the statistical analyses further validate the effectiveness of our approach.

The present study makes a noteworthy contribution to proposing a causal feature selection approach based on mutual information to obtain an approximate optimal feature subset for multi-label data. Additionally, our proposal adopts the group fusion strategy to guarantee the robustness of the obtained feature subset.

This study aims to solve the problem of high output voltage fluctuation and low efficiency caused by the misalignment of the magnetic coupling structure in the wireless charging system for electric vehicles. To address these issues, this paper proposes a dual LCC-S wireless power transfer (WPT) system based on the double-D double-layer quadrature (DDDQ) coil, which can realize the anti-misalignment constant voltage output of the system.

First, this paper establishes the equivalent circuit of a WPT system based on dual LCC-S compensation topology and analyzes its constant-voltage output characteristics and the relationship between system transmission efficiency and coupling coefficient. 1. Quadruple D (Ahmad et al., 2019) and double-D quadrature pad (DDQP) (Chen et al., 2019) coils have good anti-misalignment in the transverse and longitudinal directions, but the magnetic induction intensity in the center of the coils is weak, making it difficult for the receiving coil to effectively couple to the magnetic field energy. 2. Based on the double-D quadrature (DDQ) structure coil that can eliminate the mutual inductance between coupling coils and cross-coupling, Gong et al. (2022a) proposed a parameter optimized LCC-LC series-parallel hybrid topology circuit, which ensures that the output current fluctuation is controlled within 5% only when the system is misaligned within the 50% range along the X direction, achieving constant current output with anti-misalignment. The magnetic coupling structure’s finite element simulation model is established to analyze the change in magnetic induction intensity and the system’s anti-misalignment characteristics when the coil offsets along the x and y axes. Finally, an experimental prototype is developed to verify the constant voltage output performance and anti-misalignment performance of the system, and the proposed anti-misalignment system is compared with the systems in existing literature, highlighting the advantages of this design.

The experimental results show that the system can achieve a constant voltage output of 48V under a time-varying load, and the output voltage fluctuates within ±5% of the set value within the range of ±60 mm lateral misalignment and ±72 mm longitudinal misalignment.

Based on the dual LCC-S WPT system, the mutual inductance between the same side coils is reduced by adding decoupling coils, and the anti-misalignment characteristics and output power of the system are improved in a certain range. It is aimed at improving the stability of the system output and transmission efficiency.

This paper reports on the impact of China's Community of Shared Destiny Policy (CCSDP) on ethnicity, and the development and trade benefits in Africa, whilst proposing suggestions for improvements.

A mixed-research (desktop-based and online survey-based) approach was employed.

Trade and foreign direct investment alone can account for 11.8% of changes in the peaceful coexistence of China and some selected African countries, and cause changes to the mutual prosperity of China and African nations, to the tune of 6.3%. Therefore, the activation of mutual prosperity among these nations is not necessarily trade and foreign direct investment. The CCSDP is effective and has increased economic development for ethnic groups (50%), although with some negative concerns.

Inadequate/small sample size for the study.

Chinese investment in Africa has had a transformative impact, driving economic growth, improving infrastructure, and fostering regional integration. The share of trade between China and Africa in the continent's overall external trade has increased dramatically. Overall, the CCSDP should be kept in place, but with some modifications to improve its effectiveness and mitigate its negative effects. Finally, as China's engagement with Africa evolves, it is vital that partnerships are founded on mutual understanding, respect, and benefit, and that policies reflect the different needs and ambitions of African communities.

In modern societies, consumer well-being is dependent on choices regarding complex services, such as investments, health care, insurance and lending. However, evaluating costs of such services is often difficult for consumers due to a combination of limited cognitive resources and complexity of the service. The purpose of this study is to empirically examine to what extent three specific consequences of complexity influence consumer tendencies to make mistakes when evaluating the costs (or price) of complex services.

Three studies were conducted (survey: n = 153, experiment: n = 332 and conjoint analysis: n = 225), all focusing on how consumers evaluate costs in the complex mutual fund setting.

The authors find that consumers struggle with estimating and using cost information in decision-making in the complex services setting. Consumers of complex services frequently underestimate the costs over the long-term, may see costs as a signal of service quality and are susceptible to influence from presentation formats when evaluating costs.

The study investigates mutual funds, which is one example of a complex service. In order to get a full picture of how consumers deal with costs in complex setting, future research needs to expand this focus to other types of complex services.

The results have implications for both marketers of complex services and policymakers. For marketers, this paper highlights that competing with a low-cost strategy may be difficult in the complex services setting as consumers may lack the ability to actually evaluate what they pay over the long term. For policymakers, increased simplification of prices may be an attractive option. However, it is important that this simplification is done in a way that increases the possibility to compare prices.

As complexity influences several aspects of decision-making, an understanding of how consumers evaluate costs in complex settings is dependent on taking a multidimensional research approach. This paper makes a novel contribution to the literature on pricing by showing that consumers struggle with multiple aspects when evaluating costs in complex contexts. Understanding these effects is important to policy, as well as to research on the cognitive value of simplicity that is currently gaining traction in marketing research.

Leveraging Emerson’s theory of power and motivated reasoning, this study aims to explore how the net power of an individual and actual, instead of perceived, vulnerability results in asymmetric trust and distrust development in a dyadic relationship.

Based on extant literature and gaps in the literature, this conceptual paper hypothesises and proposes trust formation based on power dynamics and vulnerability.

This research extends the knowledge base by exploring the role of actual vulnerability over perceived vulnerability in trust formation and distrust formation.

The research propositions imply that the dyadic trust formation process is not rational, and trust itself is not symmetrical but asymmetrical. The net power possessed by one individual over the other drives trust. Net power balance determines the actual vulnerability of the focal individual, and then the individual, through motivated reasoning, trusts or distrusts another individual. Scholars, going forward, could explore how trust formation varies at group and firm levels.

Extant literature has not explored the role of power imbalance in determining actual (versus perceived) vulnerability that influences trust formation between parties. The conceptual paper fills this gap.