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1 – 10 of over 162000This book is a policy proposal aimed at the democratic left. It is concerned with gradual but radical reform of the socio‐economic system. An integrated policy of industrial and…
Abstract
This book is a policy proposal aimed at the democratic left. It is concerned with gradual but radical reform of the socio‐economic system. An integrated policy of industrial and economic democracy, which centres around the establishment of a new sector of employee‐controlled enterprises, is presented. The proposal would retain the mix‐ed economy, but transform it into a much better “mixture”, with increased employee‐power in all sectors. While there is much of enduring value in our liberal western way of life, gross inequalities of wealth and power persist in our society.
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Tuula Antinaho, Tuula Kivinen, Hannele Turunen and Pirjo Partanen
The purpose of this study is to evaluate a development process aimed at increasing registered nurses’ (RNs) working time use in value-adding patient care by applying a modified…
Abstract
Purpose
The purpose of this study is to evaluate a development process aimed at increasing registered nurses’ (RNs) working time use in value-adding patient care by applying a modified Transforming Care at the Bedside (TCAB) program at inpatient units of two tertiary hospitals.
Design/methodology/approach
Basic data for the development process were collected on RNs’ working time use via external observation in 2011 (RNs = 113). Nursing work was redesigned and implemented by 12 multi-professional teams during 2012-2013. The development process was evaluated by repeating the collection of RNs’ working time use data in 2013 (RNs = 95) and by analyzing the memos of the development teams via deductive content analysis (N = 64).
Findings
RNs’ working time use showed statistically significant increases in value-adding care and direct patient care but decreases in non-value-added work and miscellaneous work. Changes in the nursing work model, division of labor and the nursing work environment all affected RNs’ working time use.
Practical implications
The development process progressed distinctively in each unit, as shown by the results of the development work. Clinical RNs had key roles as innovators and change agents, yet the engagement of nursing managers was most essential for the success of the development work.
Originality/value
Even minor changes in nurses’ daily work profile can have considerable effects on RNs’ work. The TCAB program was shown to be a useful method in developing RNs’ work also in psychiatric units.
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Chris Darling and Krishna Venkitachalam
Extant literature on strategic environment analysis confirm broad evidence of studies on competences in the context of private sector organizations. Nevertheless, there is a…
Abstract
Purpose
Extant literature on strategic environment analysis confirm broad evidence of studies on competences in the context of private sector organizations. Nevertheless, there is a growing interest and evidence of strategic competence in public sector organizations seeking to deliver improved performance. This paper attempts to determine the strategic competences of a National Health Service (NHS) unit for better organizational performance.
Design/methodology/approach
Based on the qualitative analysis of empirical evidence collected in a UK based NHS case study organization, we arrive at a strategic competence performance framework for the health unit using research carried out through interviews with employees and partner organization members.
Findings
By examining a UK-based qualitative case study, the proposed framework puts forward four strategic competence pillars vital for delivering organizational performance and effectively managing the environment of NHS unit's operations. The four strategic competences that are identified to foster NHS unit's performance are strategic leadership, staff engagement, knowledge transfer and partnership working.
Originality/value
The study examines the environment in which a UK based NHS health unit operates and identify the different strategic competences to deliver organizational performance.
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Åsa Tjulin and Carolina Klockmo
This study explores the organisational dynamics in a change process across work units in a Swedish municipality. The purpose of this study is to understand how and why co-creation…
Abstract
Purpose
This study explores the organisational dynamics in a change process across work units in a Swedish municipality. The purpose of this study is to understand how and why co-creation unfolds during efforts to bring different units into one united work unit.
Design/methodology/approach
A qualitative longitudinal study was designed using data triangulation for eight months, comprising written reflection texts, meeting protocols and interviews. This study is based on a back-and-forth inductive and abductive grounded theory analysis.
Findings
The main results of this study indicate that there was friction in the co-creation process between units, between the members of the change group and supervisors, as well as friction within the change group. Further, the results indicate that communications, relations, supervisor support and governing strategies clashed with work routines and methods, work cultures, roles and responsibilities and that the units had differing views of the needs of the intended target group. This thereby challenged the propensity for change which, in turn, may have limited developmental learning at a workplace and organisational level.
Originality/value
Working across units to find common and new paths and work methods for labour market inclusion proved to be challenging because of contextual circumstances. Crossing and merging organisational boundaries through co-creation processes was demanding because of new expectations from the organisation, as it shifted towards trust-based governance in conjunction with working during a pandemic when social interactions were restricted to digital communication channels.
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Carla A.J. Bastiaansen and Celeste P.M. Wilderom
After deciding to become agile, many information technology (IT) units struggle; they underestimate the needed managerial expertise to alter their current culture toward an agile…
Abstract
Purpose
After deciding to become agile, many information technology (IT) units struggle; they underestimate the needed managerial expertise to alter their current culture toward an agile one, particularly when cross-cultural (f)actors are involved. Given that work values are the key to an organizational culture, the study derived a set of agile work values of culturally diverse IT professionals together with a set of well-known generic work values. Consequently, the authors illustrate that managers in charge of the transition to an effective agile culture must pay serious attention to the specific value constellations of its often highly diverse workforce.
Design/methodology/approach
A literature review resulted in an initial list of agile work values. Then, mainly through a Delphi round, 12 agile-specific work values were established. These were survey rated, along with the validated set of 18 generic work values, by 102 British and Indian IT professionals in a digital service and consulting firm that was requested by its client to become agile. The observations made in 14 feedback group-interview-type dialogs enriched the surveyed data further.
Findings
In the current exploratory study, four generic value dimensions were complemented by two agile-specific ones: team communication and shared responsibility. Among the British and Indian (on-site and offshore) workers, only 2 of the 30 current work values were shared while 7 significant value differences were found, explaining the noted employee bitterness, productivity losses and client disengagement. This situation was reflected in the many discrepancies between the professionals' ideal agile way of working and how their unit was currently functioning.
Originality/value
The multi-method study shows an over-optimistic approach to becoming agile in a common cross-cultural context; insights are gained on how to optimize agile ways of organizing IT work when British IT workers collaborate with Indian IT workers. It may benefit many agile practitioners and managers working with(in) cross-culturally mixed and partly remote teams.
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Eva Ellström, Bodil Ekholm and Per‐Erik Ellström
The purpose of this paper is to first elaborate on the notion of a learning environment based on an empirical study of care work. Second, to explore how aspects of a learning…
Abstract
Purpose
The purpose of this paper is to first elaborate on the notion of a learning environment based on an empirical study of care work. Second, to explore how aspects of a learning environment may differ between and within units in the same organization, and how to understand and explain such differences.
Design/methodology/approach
The study was based on a multiple case‐study design including four departments within two care units. Data were collected through direct observation of working conditions and work practices as well as semi‐structured interviews with all care‐workers within the two units (29 persons), and with the head and deputy head for each of the two units.
Findings
It was possible to distinguish between two qualitatively different patterns of working conditions and practices within the four teams. These patterns of practice were interpreted as representing an enabling and a constraining type of learning environment as these concepts were defined in this study. The evidence suggests that the emergence of an enabling learning environment was an outcome of a dynamic interplay between a number of factors that had the character of a virtuous circle.
Originality/value
The article adds to previous research through a distinction between two types of learning environment (enabling and constraining), and by linking these two types of learning environment to different conceptions of learning and to different working conditions and practices.
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Heljä Franssila, Jussi Okkonen, Reijo Savolainen and Sanna Talja
The paper proposes a model aiming at the explanation of the formation of coordinative knowledge practices in distributed work. Findings from a pilot study aiming at the…
Abstract
Purpose
The paper proposes a model aiming at the explanation of the formation of coordinative knowledge practices in distributed work. Findings from a pilot study aiming at the preliminary testing of the model are presented and discussed.
Design/methodology/approach
The explanatory model was developed by combining concepts and findings developed in studies of social capital, knowledge sharing and computer supported cooperative work. The empirical data were gathered in 2007‐2008 in a multi‐unit Finnish chemical company production site. The methods used were structured observation of work processes, semi‐structured interviews and a web‐based questionnaire.
Findings
The model suggested that coordinative knowledge practices are shaped by four major factors: work coupling, social capital, spatio‐temporality and affordances of collaboration technologies. The empirical study showed that these concepts can be successfully applied in empirical research to better understand and support the development of coordinative knowledge practices.
Practical implications
The findings can be utilized in the analysis and assessment of coordinative knowledge practices between distributed work groups in multi‐unit organizations. The findings can also be used in the development of solutions for knowledge sharing and communication in distributed work organizations and communities.
Originality/value
The model developed provides a novel perspective for the study of knowledge practices in the context of distributed group work. The model proposes that varying degrees in work coupling intensity, social capital, spatio‐temporality and affordances of collaborative technologies explain the emergence of coordinative knowledge practices. The study shows how coordinative knowledge practices can be studied empirically. The empirical study resulted in a typology of coordinative knowledge practices.
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Gavin Lawrie, Nur Anisah Abdullah, Christopher Bragg and Guillaume Varlet
This paper aims to assess the utility of an approach to the design of multiple Balanced Scorecards within large/complex organisations, consider the relevance of “emergent…
Abstract
Purpose
This paper aims to assess the utility of an approach to the design of multiple Balanced Scorecards within large/complex organisations, consider the relevance of “emergent strategising” in this kind of strategy implementation and explore project organisation and wider coordination issues that impact this type of work.
Design/methodology/approach
A “research-oriented – action research” approach has been adopted, comprising qualitative observations of an ongoing programme within a major organisation in the Middle East. The case is based on feedback obtained from key actors (participants, facilitators) and the analysis of documentation produced by the project.
Findings
Over four years, the project engaged directly with over 200 managers from the organisation’s 35 most senior management units. Its purpose was to align the strategic aims of each unit with those of the organisation and introduce a new form of strategic control. The paper shows that consensus-forming and creation of locally relevant strategic agendas can be usefully and successfully embedded in a large-scale strategic control and alignment programme. The paper notes the large resource implications and duration of such programmes, and the challenges of integrating the resulting processes with those already in place. The paper concludes that for the case organisation, the resource investment appears to have generated useful outcomes.
Research limitations/implications
The project relates to a continuing programme within the client organisation that was not explicitly established before it started as an action-research activity. This has limited and constrained the quality of the information reported.
Originality/value
The scale of the project, the use of design methods that emphasis consensus forming and local relevance provide novel information and insights.
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Jacquelyn Boone James, Marcie Pitt-Catsouphes, Tay K. McNamara, David L. Snow and Patricia L. Johnson
We explore: (1) the effects of work unit pressure on employees’ satisfaction with work–family balance (S-WFB); (2) the effects of individual-level job and family pressures on…
Abstract
Purpose
We explore: (1) the effects of work unit pressure on employees’ satisfaction with work–family balance (S-WFB); (2) the effects of individual-level job and family pressures on S-WFB; and (3) the extent to which schedule control moderates the negative influences of work unit pressure and other demands on employee S-WFB – among employees in a large healthcare system.
Methodology
The data come from employee responses to the baseline survey (n = 3,950) administered in September 2012, and from administrative unit-level data (445 units) showing the extent to which units were “on-budget” (within 5 percent), “over-budget,” or “under-budget.”
Findings
Practices associated with cost containment in a healthcare system of 10,000 employees in the United States appear to have a negative impact on employee S-WFB. Working in a unit that is “under-budget” is negatively associated with individual S-WFB. Employees with high job demands, longer hours, responsibilities for children and/or adults, also reported lower S-WFB than employees without these characteristics.
Research limitations/implications
Research is limited by lack of measures specific to healthcare workers, the use of baseline data only, and sample size for some of the analyses.
Social implications
Schedule control makes a difference even under high work pressure. The lack of interactions among variables that typically moderate relationships between work pressures and S-WFB suggests the need for more support for healthcare workers under the strain of cost containment.
Originality/value of the chapter
We include an objective indicator of unit-level job pressures on individual employees, thus identifying specific ways that work stress affects S-WFB.
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Chandra Shekhar, Amit Gupta, Madhu Jain and Neeraj Kumar
The purpose of this paper is to present a sensitivity analysis of fault-tolerant redundant repairable computing systems with imperfect coverage, reboot and recovery process.
Abstract
Purpose
The purpose of this paper is to present a sensitivity analysis of fault-tolerant redundant repairable computing systems with imperfect coverage, reboot and recovery process.
Design/methodology/approach
In this investigation, the authors consider the computing system having a finite number of identical working units functioning simultaneously with the provision of standby units. Working and standby units are prone to random failure in nature and are administered by unreliable software, which is also likely to unpredictable failure. The redundant repairable computing system is modeled as a Markovian machine interference problem with exponentially distributed failure rates and service rates. To excerpt the failed unit from the computing system, the system either opts randomized reboot process or leads to recovery delay.
Findings
Transient-state probabilities have been determined with which the authors develop various reliability measures, namely reliability/availability, mean time to failure, failure frequency, and so on, and queueing characteristics, namely expected number of failed units, the throughput of the system and so on, for the predictive purpose. To spectacle the practicability of the developed model, a numerical simulation, sensitivity analysis and so on for different parameters have also been done, and the results are summarized in the tables and graphs. The transient results are helpful to analyze the developing model of the system before having the stability of the system. The derived measures give direct insights into parametric decision-making.
Social implications
The conclusion has been drawn, and future scope is remarked. The present research study would help system analyst and system designer to make a better choice/decision in order to have the economical design and strategy based on the desired mean time to failure, reliability/availability of the systems and other queueing characteristics.
Originality/value
Different from previous investigations, this studied model provides a more accurate assessment of the computing system compared to uncertain environments based on sensitivity analysis.
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