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Focuses on the approach to interpreting earnings equality found in the writings of a variety of economists and in particular, technological change and its effects on the demand skill resulting in earning inequality. Argues that the evidence in favour of the technological effect is weak and presents some alternatives for further consideration.

All member states of the European Union are facing the challenges of globalization and the pressures of meeting the convergence criteria for economic and monetary union. Germany faces an additional and unprecedented burden of integrating the former GDR politically, socially and economically. Superficially, political integration has occurred – socially and economically, little integration has been achieved. The additional strains and sacrifices are in danger of overburdening the consensus system which has represented West Germany’s distinctive strength and resilience. An apparent decline in consensus threatens above all that major post‐war innovation : the integration of German labour into a “democratised” corporatist system. The co‐operation and collaboration implicit in this system was paralleled by labour’s accommodatory practical philosophy of economic democracy. But will consensus survive? Will economic democracy wither away? Either a new politico‐industrial system is being born in Germany, or the old one will just disintegrate, with consequences extending well beyond Germany’s borders.

The purpose of this paper is to investigate if customer delight is possible when the service encounter result may not be successful. Such a scenario is increasingly likely with the experiential, sticky and unpredictable nature of many competitively based experiential encounters where one side wins and the other loses.

Across four studies using both field and panel data, this research provides a framework to evaluate how firms can still create customer delight even if the result of the encounter is unpredictable or possibly negative. Further, the authors combine qualitative data, structural equation modeling and experimental design to test the models across four competitively based experiential contexts.

Findings indicate that firms can create delight through a variety of antecedent variables, including employee expertise, servicescape, social congruence and atmosphere. Neither importance of winning nor expectations for a win significantly alter the relationships of these antecedents in creating delight. Further, evidence from this research indicates that both feelings of nostalgia and geographic self-identity enhance delight’s effect on behavioral intentions, while geographic self-identity also enhances delight’s effect on customers’ evangelizing to others.

This research extends the field’s understanding of the customer delight construct, sticky vs smooth encounters, as well as providing guidance to both practitioners and academics on new possibilities in the delight realm.

This research provides insights for practitioners on how to maximize customer emotions aside from surprisingly disconfirming customer expectations, as well as leaning into different tactics to influence the customer that are not outcome based.

To the best of the authors’ knowledge, this is the first research to evaluate customer delight in competitively based experiential encounters where the encounter result is unpredictable and possibly negative.

A central issue of public policy in relation to employment behaviour, particularly in the United States and Britain since the 1960s, has been the question of how to deal with discrimination against minority groups. The latter may be taken to include women, coloured employees, immigrants, foreign workers, the young and the elderly, but in this paper we concentrate on race and sex discrimination which have tended to receive most attention from both academics and policy‐makers. Further, attention is focused on the USA and Britain, partly because there is more evidence on the workings of equal opportunity legislation in the USA than in any other country, and partly for the reason that developments in Britain appear to mirror those in the USA. Since it is difficult, if not impossible, to isolate the precise extent of discrimination at the macro‐level, on account of variations in personal characteristics and establishment variables, detailed analysis of the operation of local labour markets and individual enterprises and establishments then becomes crucial. Here a feature of recent empirical work has been the emphasis placed on the internal labour market (ILM) and the related concept of the dual labour market (DLM). This is, in fact, highly relevant to equal opportunity legislation not only because it is at the level of the individual organisation or unit of employment that the laws are to be applied but also because, as will be outlined below, the legislation appears to have certain features which are consistent with a dualist interpretation of the operation of the labour market and the emphasis on equality of training and promotion opportunities is most appropriate and significant in the context of a well‐developed internal labour market.

A GOOD deal of fuss has been occasioned by the barring of several novels by the Libraries Association recently. Into the pros and cons of the matter—which have been over‐canvassed already—we do not propose to enter in detail: these circulating libraries and their customers can be left to reconcile their own differences of opinion. It is, however, unfortunate that a few commercial circulating libraries, when combining to form an association, should have chosen a title that was bound to be confused with that of the Library Association.

This article analyses the earnings attainment of male African immigrants in the United States. Using OLS regression and data from the 1990 Census of Population and Housing, we identified the determinants of annual earnings attainment of male African immigrants and examined them by country of origin. We also assessed the impact of skill transferability via ability to speak English on such earnings. Results showed that the process of earnings attainment of African immigrants vary by country of origin. For example, while educational attainment is a significant predictor of annual earnings for only Kenyan and South African immigrants, duration of stay in the United States is significant for immigrants from Cape Verde. Overall, the pay‐offs of college education are higher for South African immigrants than it is for the other groups. Non‐Anglophone immigrants begin with a disadvantage relative to their English‐speaking counterparts. However, this disadvantage is eroded by the length of stay in the US, ability to speak English, and other job‐related characteristics.

The purpose of this investigation is to identify and examine the tactics and upward mobility strategies utilized by individuals who advanced into leadership positions.

Drawing on both narrative, consensual qualitative research (CQR) and empirical research, the authors conducted in‐depth interviews with 187 leaders from 136 organizations.

This study offers an elaboration on the interrelatedness of career tactics and presents a typology based upon the ranking, bundling and utilization of selected tactics by organization leaders. The analysis produced a framework of four strategic categories: foundation strategies, building self‐brand, being centered and seizing opportunity. The results suggest that the utilization of these strategies is likely to influence career advancement.

This study was confined to individuals who had achieved high level positions which may limit the ability to generalize.

Organization players will benefit by leveraging the upward mobility typology and recognizing the value of proactive preparedness and career self‐management. Inclusion of this tactical framework will also enhance the effectiveness of organization leadership, mentoring and career counseling programs.

The value of this study is twofold. First, it contributes to understanding of advancement tactics in the limited, and often inconclusive, research on upward mobility and predeterminants. Second, it underscores the importance of career tactics in the thought processes of career aspirants faced with a hypercompetitive market.

In some ways the year that ends with this month—the year covered by the eighteenth volume of The Library World—has been a definitely bibliographical and indexing one. Librarians were never before furnished with so many aids to book‐selection, for example. Hitherto they have depended for exhaustive statements of the literary output of England upon The Publisher's Circular and The Times Literary Supplement, which invaluable aids they will continue to use, and for selective guides they have had recourse to the lists of best books in The Librarian and in The Library Association Record, with auxiliary service from the A.L.A Book List for American books. Now a formidable competitor to all these has arisen in the fully annotated, classified, and comprehensive monthly lists in The Athenæum, which are being published with the co‐operation of The Library Association. These lists, which are classified by Dewey, are in a sound library cataloguing form—and thus are superior to those in The Times Literary Supplement—and have been made selective by the starring of the best books. This work of starring has been undertaken by librarians, and in consequence of the appearance of the lists the Library Association has decided, wisely as we think, to cease publishing its own lists of best books in the L. A. Record. In guides to periodical literature we have the famous Readers' Guide, the excellent monthly issued by the H. W. Wilson Company, which is almost exclusively American—it indexes only eight British periodicals out of a total of ninety‐four—and for special and current use the excellent International Military Digest, issued monthly from New York, which reviews the current literature on military matters. British librarians, however, are most interested in The Athenæum Index to Periodicals, which is appearing under the regis of the Library Association in the form of class lists, which are eventually to be cumulated. It is a most valuable work, but it depends so largely on voluntary effort, and in spite of its merits its value is so little understood by all but advanced librarians, that we are apprehensive as to its continued existence. Bibliographers of the Great War, notably Lange and Berry, have proved of considerable service. For all these bibliographical tools, which mean much help, but also much ill‐paid labour on the part of compilers and publishers, librarians cannot be too grateful. And they cannot show that gratitude better than by supporting and using them systematically.

This register of current research in social economics has been compiled by the International Institute of Social Economics. The register does not claim to be comprehensive but is merely an aid for research workers and institutions interested in social economics. The register will be updated and made more comprehensive in the future but this is largely dependent on the inflow of information from researchers in social economics. In order to facilitate this process a standardised form is to be found on the last page of this register. Completed forms, with attached sheets as necessary, should be returned to the compiler: Dr Barrie O. Pettman, Director, International Institute of Social Economics, Enholmes Hall, Patrington, Hull, N. Humberside, England, HU12 OPR. Any other comments on the register will also be welcome.

The purpose of this study is to examine the impact of the COVID-19 pandemic on Association of Southeast Asian Nations (ASEAN) Islamic and conventional equities.

To study the impact of the COVID-19 pandemic on ASEAN Islamic and conventional equities, first, the authors calculated the volatility by using exponential generalized autoregressive conditional heteroscedasticity methodology and then used Wavelet methodology to see the co-movement between the volatility and returns of ASEAN equity market indicators and COVID-19 cases.

The authors find that until the beginning of August, COVID-19 adversely relates to the returns of both the indices. The conventional index seemed to have increased volatility during the time period, whereas the Islamic index seemed to have declined volatility.

To the best of the authors’ knowledge, this is one of the very few studies examining the impact of the COVID-19 pandemic on ASEAN Islamic and conventional equities. Additionally, this study adds value by comparing Islamic and conventional equities.