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Little research has explored individual experiences of cyberbullying in working contexts. To start bridging the gap in our current understanding, we used Interpretative Phenomenological Analysis (IPA) to explore individuals' shared experiences of cyberbullying encountered through work. In-depth interviews, conducted with five cyberbullied workers from the pharmaceutical, charity and university sectors, resulted in five superordinate themes: attributions of causality; crossing of boundaries; influence of communication media richness on relationship development; influence of communication explicitness and openness; and strategies for coping. Overall, some similarities emerged between cyberbullying experiences and traditional bullying research, yet the complexities associated with managing relationships, both virtually and physically, were central to individuals' subjective experiences. Practical implications in developing effective leadership and business policies to support virtual groups and manage behaviours are discussed.

This article aims to draw parallels between literature discussing the benefits of management consultancy and three different role types adopted by consultants to provide an effective training intervention.

Using three case studies, it highlights the way each consulting model has been enacted by 20|20 to support its clients, all of whom are multinational businesses who invest a significant proportion of their annual budgets on industrial training.

The relationship between a consultant training provider and client is critical to the success of any training intervention. Linked to this is an appreciation of the cultural differences to be found within any single client organisation. For some organisations, this difference begins with the way training itself is defined, and even whether it is a part of the wider organisational identity and communications vocabulary.

As this article illustrates, the provision of industrial training is so much more than the ostensibly “tickbox” exercise of simply imparting functional knowledge through a standard set of courseware. Successful training interventions require a cultural approach to be taken in order to achieve their full potential.

This chapter examines the selling practices of street vendors at a popular weekend market in Washington, DC. I discuss the role of social and moral norms in vendors' behavior toward one another, customers, and their work. Vendor success in this marketplace over the long term is influenced not only by their products and sales skills, but also by their understanding and acceptance of an ethical framework partly shaped by stories they tell about each other. As such, this study illustrates the embedded nature of sellers in marketplaces, as opposed to theoretical notions of how abstract individuals are supposed to act in a decontextualized “market.” Furthermore, stories that arise from encounters between vendors and customers add value to the products people buy. Objects in this marketplace, then, gain value not only through the interaction of supply and demand, but also through buyer and seller interaction, which provides a narrative base for future communication.

This article aims to illustrate how service organizations (e.g. cancer resource centers) can create restorative servicescapes. The article addresses whether cancer patients respond favorably to a cancer center's restorative servicescape and explores the reasons they might patronize the center and interact socially with others.

This article synthesizes various streams of literature from services marketing, natural psychology, and cancer and medical research. The study defines and develops the framework's categories and advances propositions based on the framework.

The model proposes that cancer patients should respond favorably to a cancer center's restorative servicescape. By spending time in the center, people living with cancer may be able to remedy four frequently experienced, negative symptoms associated with fatigue.

The study explores a not‐for‐profit cancer resource center that offers members an array of participatory activities within a homelike environment. However, it may be difficult for traditional medical facilities to fashion restorative servicescapes.

The study helps inform medical practitioners about the psychosocial benefits cancer resource centers offer cancer patients. This article provides a discussion regarding a cancer center's development of its Connect‐to‐Care program, based on an oncologist and a cancer center representative joining together to discuss a patient's cancer diagnosis and care.

This article proposes a theoretical understanding on how the physical and restorative qualities of an environment transform human health. It links the services domain to the health sciences and suggests a means by which cancer patients can “do more with less” by combining medical treatment with cancer resource center patronage.

Computer‐aided design is being used for robotics at Thorn‐EMI.

Electronic journal initiatives unveiled. Two new initiatives to create electronic journals which allow users to retrieve pages that mirror their print counterpart have been unveiled. ICL has unveiled electronic journal software said to be unique in being able to protect publisher's copyrights, while a European project to create multimedia electronic journals has been given the green light.