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In this chapter, we aim to investigate the emotional and performance consequences of negative feedback in the workplace and provide an explanation for the varying reactions exhibited by employees.

We adopt a theoretical approach to develop propositions that elucidate the impact of negative feedback on task performance, with a specific focus on the mediating role of emotion regulation. By considering individual differences in task versus relational orientation, we aim to shed light on how these differences influence individuals' responses to negative feedback.

We propose that individuals with a task orientation are more inclined to engage in emotion regulation strategies following negative feedback, leading to improvements in subsequent task performance. Conversely, individuals with a relational orientation tend to internalize negative feedback, impeding their ability to regulate negative emotions and, consequently, hindering task performance enhancement.

Our research contributes to the existing literature by examining the emotional and performance consequences of negative feedback in the workplace. By emphasizing the significance of emotion regulation and individual differences, we provide valuable insights that can inform the management of feedback processes within organizations.

In recent years, there has been a growing interest in nonverbal learning disabilities (NLD). Based on the description of this syndrome, the literature offers some guidelines for the intervention of children with NLD. However, studies on the effectiveness of these guidelines are rare. This study examined the influence of explicit verbal instruction on the arithmetic skills of five children with NLD in a pedagogical center in the Netherlands. The children were given direct verbal instruction twice a week for 10 weeks. The aim of this instruction was to teach them to multiply and divide. Additionally, the consequences of the direct verbal instruction on their strategy use and verbal problem-solving skills were investigated. The influence of the given instruction on the task orientation of the children was also assessed using a behavior observation scale. The results showed both, that is, the children took advantage of the direct verbal instruction and demonstrated quantitative and qualitative progress.

The nature of technologies that are recognised as Artificial Intelligence (AI) has continually changed over time to be something more advanced than other technologies. Despite the fluidity of understanding of AI, the most common theme that has stuck with AI is ‘human-like decision making’. Advancements in processing power, coupled with big data technologies, gave rise to highly accurate prediction algorithms. Analytical techniques which use multi-layered neural networks such as machine learning and deep learning have emerged as the drivers of these AI-based applications. Due to easy access and growing information workforce, these algorithms are extensively used in a plethora of industries ranging from healthcare, transportation, finance, legal systems, to even military. AI-tools have the potential to transform industries and societies through automation. Conversely, the undesirable or negative consequences of AI-tools have harmed their respective organisations in social, financial and legal spheres. As the use of these algorithms propagates in the industry, the AI-based decisions have the potential to affect large portions of the population, sometimes involving vulnerable groups in society. This chapter presents an overview of AI’s use in organisations by discussing the following: first, it discusses the core components of AI. Second, the chapter discusses common goals organisations can achieve with AI. Third, it examines different types of AI. Fourth, it discusses unintended consequences that may take place in organisations due to the use of AI. Fifth, it discusses vulnerabilities that may arise from AI systems. Lastly, this chapter offers some recommendations for industries to consider regarding the development and implementation of AI systems.

This chapter provides an overview of the strategic implications of chatbot use and implementation, including potential applications in marketing, and factors affecting customer acceptance. After presenting a brief history and a classification of conversational artificial intelligence (AI) and chatbots, the authors provide an in-depth review at the crossroads between marketing, business, and human–computer interaction, to outline the main factors that drive users' perceptions and acceptance of chatbots. In particular, the authors describe technology-related factors and chatbot design characteristics, such as anthropomorphism, gender, identity, and emotional design; context-related factors, such as the product type, task orientation, and consumption contexts; and users-related factors such as sociodemographic and psychographic characteristics. Next, the authors detail the strategic importance of chatbots in the field of marketing and their impact on consumers' perceived service quality, satisfaction, trust, and loyalty. After discussing the ethical implications related to chatbots implementation, the authors conclude with an exploration of future opportunities and potential strategies related to new generative AI technologies, such as ChatGPT. Throughout the chapter, the authors offer theoretical insights and practical implications for incorporating conversational AI into marketing strategies.

This chapter describes a two-year comparative study in two investment banking departments that investigated the relationship between identification, shared cognition, and group performance. The data replicates previous research that found a positive relationship between group members’ subjective experience of unity with their group, shared cognition, and group performance. However, in contrast to previous research, we found that identification did not facilitate but undermined such a subjective experience of unity. Identification, therefore, impeded shared cognition and group performance, as compared to an alternative way in which bankers experienced unity that we refer to as direct involvement.

This chapter focuses on two theories in the landscape of research on social influence – status characteristics theory and social influence network theory – between which heretofore there has been little communication. We advance these two approaches by dovetailing them in a “modular integration” that retains the assumptions of each theory and extends their scope of application. Here, we concentrate on the extension of status characteristics theory to multiactor task-oriented groups and develop new insights on the effects of status characteristics in such groups. We address the implications for opinion changes of status differentiations in which some individuals are deemed more socially worthy and capable than others.

The aim of this chapter is to help library managers and administrators understand the core processes of project management and how adopting a project management mindset as an approach to library administration can help libraries more efficiently achieve the goals and objectives outlined in their strategic plans and to simultaneously grow library leaders, at all levels of the organization.

The chapter is a combination of general overview, literature review, and conceptual paper. It will begin by discussing the basics of project management and project management processes, the shell, that makes project management such a valuable management tool to help guide staff through work processes. Next will be sections focusing on core literature resources for further understanding the value of project management and the project management mindset, both from the library and non-library literature. Relevant library literature presented will highlight the portions of the literature that tie to the core project management process and its value as a managerial, strategic planning, and leadership building tool. This will be followed by a slightly more in-depth examination of project management processes, followed by a section detailing the practical benefits to libraries. The chapter will end by summarizing the benefits of utilizing project management as a managerial tool and ties into the overall concept of employing a Project Management Mindset as one’s approach to management or administration.

Practical implications to embracing a Project Management Mindset in libraries include improving efficiency, realizing goals and objectives tied to strategic plans, and building staff knowledge, skills, and leadership abilities. The ideas gleaned from this chapter can be applied in any library type: academic, public, special, or school.

Library literature related to project management is solid, but generally focuses on processes and tools, and often has an IT focus. This chapter fills a gap in literature geared specifically to managers and administrators and focuses less on specifics and more on the higher-level benefits organizations such as libraries can gain from project management as well as the benefits to the library profession as a whole by increasing employee skills, knowledge, and leadership.