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This paper examines adoption of really‐new products (RNPs) from a consumer perspective. The unique characteristics of RNPs which differentiate them from other innovative products are examined in relation to the role which these characteristics play in creating barriers to adoption of RNPs. These characteristics in turn affect different stages of the adoption process. Surrogate buyers, acting as agents used by adopters to provide guidance, direction, and/or advice related to marketplace activities, can significantly impact consumer adoption and commercial success of RNPs by minimizing or overcoming barriers related to the stages of the adoption process and characteristics of RNPs.

Sales and market share of store brands have been growing significantly at the expense of national brands. The decision to purchase a store brand or a national brand has been modeled in this paper. The proposed model provides an explanation for the existence of asymmetric price competition between store brands and national brands. The article proposes and empirically demonstrates the existence of a reference threshold as the key criterion underlying this choice. It also shows that the decision to buy the store/national brand is not influenced by the store brand’s price or price promotions, or the magnitude of the difference between the threshold and the national brand’s price.

This study aims to examine cultural differences between Easterners and Westerners in processing preference‐inconsistent information. The focal question that the study addresses is as follows: When faced with negative information about their preferred alternative, do Easterners and Westerners respond differently? If yes, how do these differences impact purchase intentions?

A total of 102 students from a major Korean university and 96 students from a major Canadian university participated in the study. The experiment involved reading fictitious but realistic product reviews about a new car model and responding to survey questions.

The authors find that, compared to Eastern consumers, Western consumers are affected differently by preference‐inconsistent information. They experience a greater level of cognitive discomfort, exhibit a stronger motivation to reduce that discomfort, and attempt to resolve the conflict between their original preference and inconsistent information. These factors lead to a significant reduction in their purchase intentions.

The use of student subjects may limit the generalizability of the study's findings.

Marketers can benefit by knowing that negative information about a product (as, say, in an online review) does not have a uniform effect across cultures. Consumers in Eastern cultures are more capable of handling negative information without reversing their product preferences. Western consumers, on the other hand, will strive to resolve the conflict between their preference (positive affect) and the negative product review (negative affect) by either changing their preference or discounting the review. Mostly, the damaging effects of a negative review are likely to be greater in Western cultures.

This study is the first attempt at examining the effect of cultural differences on processing preference‐inconsistent information. As organizations become more global, understanding culture‐based differences in information processing can help marketers create a more nuanced marketing strategy.