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The term knowledge refers to the part of the world investigated by a specific discipline and that includes a specific taxonomy, vocabulary, concepts, theories, research methods and standards of justification. Our approach uses domain knowledge to improve the quality of business process models (BPMs) by exploiting the domain knowledge provided by large language models (LLMs). Among these models, ChatGPT stands out as a notable example of an LLM capable of providing in-depth domain knowledge. The lack of coverage presents a limitation in each approach, as it hinders the ability to fully capture and represent the domain’s knowledge. To solve such limitations, we aim to exploit GPT-3.5 knowledge. Our approach does not ask GPT-3.5 to create a visual representation; instead, it needs to suggest missing concepts, thus helping the modeler improve his/her model. The GPT-3.5 may need to refine its suggestions based on feedback from the modeler.

We initiate our semantic quality enhancement process of a BPM by first extracting crucial elements including pools, lanes, activities and artifacts, along with their corresponding relationships such as lanes being associated with pools, activities belonging to each lane and artifacts associated with each activity. These data are systematically gathered and structured into ArrayLists, a form of organized collection that allows for efficient data manipulation and retrieval. Once we have this structured data, our methodology involves creating a series of prompts based on each data element. We adopt three approaches to prompting: zero-shot, few-shot and chain of thoughts (CoT) prompts. Each type of prompting is specifically designed to interact with the OpenAI language model in a unique way, aiming to elicit a diverse array of suggestions. As we apply these prompting techniques, the OpenAI model processes each prompt and returns a list of suggestions tailored to that specific element of the BPM. Our approach operates independently of any specific notation and offers semi-automation, allowing modelers to select from a range of suggested options.

This study demonstrates the significant potential of prompt engineering techniques in enhancing the semantic quality of BPMs when integrated with LLMs like ChatGPT. Our analysis of model activity richness and model artifact richness across different prompt techniques and input configurations reveals that carefully tailored prompts can lead to more complete BPMs. This research is a step forward for further exploration into the optimization of LLMs in BPM development.

The limitation is the domain ontology that we are relying on to evaluate the semantic completeness of the new BPM. In our future work, the modeler will have the option to ask for synonyms, hyponyms, hypernyms or keywords. This feature will facilitate the replacement of existing concepts to improve not only the completeness of the BPM but also the clarity and specificity of concepts in BPMs.

To demonstrate our methodology, we take the “Hospitalization” process as an illustrative example. In the scope of our research, we have presented a select set of instructions pertinent to the “chain of thought” and “few-shot prompting.” Due to constraints in presentation and the extensive nature of the instructions, we have not included every detail within the body of this paper. However, they can be found in the previous GitHub link. Two appendices are given at the end. Appendix 1 describes the different prompt instructions. Appendix 2 presents the application of the instructions in our example.

In our research, we rely on the domain application knowledge provided by ChatGPT-3 to enhance the semantic quality of BPMs. Typically, the semantic quality of BPMs may suffer due to the modeler's lack of domain knowledge. To address this issue, our approach employs three prompt engineering methods designed to extract accurate domain knowledge. By utilizing these methods, we can identify and propose missing concepts, such as activities and artifacts. This not only ensures a more comprehensive representation of the business process but also contributes to the overall improvement of the model's semantic quality, leading to more effective and accurate business process management.

The purpose of this study is to offer a straightforward, cost-effective, and feasible resolution for managers to assess their processes in a live manner using the process mining technique and to identify anomalies in cases that deviate from the standard. Consequently, the findings of this research can be utilized by organizational managers, while process mining vendors can also leverage it as a feature for their solutions.

Our two-step method is designed to initially evaluate the level of standardization within the process, followed by identifying its underlying cause. These two steps are aimed at helping managers effectively evaluate their business processes. The steps are: (1). Start-End Case Diagram: This diagram allows for the evaluation of the lead time trend and identification of cases that deviate from the standard trend line in a service-based process. (2). Happy Path Analysis: Pareto law is suggested to identify the most frequent process variants.

This approach enables organizations to easily identify problematic cases and investigate bottlenecks when deviations from the standards occur.

The novelty of the paper lies in the introduction and utilization of the start-end case diagram, as well as the combination of this diagram with the Pareto law for the identification of happy path and root cause analysis.

In recent years, the robotic process automation (RPA) technology has increasingly been used to automate business processes. While a lot of research has been published on the potential and benefits of the technology, only a few studies have conducted research on challenges related to RPA adoption. Hence, this study aims to identify and discuss challenges related to RPA implementation projects.

Following an inductive methodology, interviews have been conducted with consultants who were involved in multiple RPA implementation projects. Hence, their extensive experience and views contribute to a detailed and in-depth understanding of the phenomena under research.

The results suggest that there are various process-related, technical, resource-related, psychological and coordinative challenges that must be considered when conducting an RPA implementation project.

This paper contributes to knowledge by presenting a new typology of challenges, as well as providing an in-depth discussion of the individual challenges that organizations face.