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This paper introduces a systems‐based framework to facilitate structured analysis of complex issues. The framework was created out of a management development effort with the primary emphasis on development of systems problem‐solving skills through analysis of complex operational issues. Drawing from systems science, the strength of the approach rests inthe holistic analysis of structure, relationships, and emergent dynamics of problematic situations. The fundamental systems principles underpinning the approach are developed to provide an essential “systems background” as a foundation for the framework. The utility of the framework is discussed with respect toresults from an application in an organizational setting. The paper concludes with a discussion of the implications and limitations of the framework for development of systemic thinking and complex problem analysis.

Quality programmes have become an increasingly popular arena for organizational and managerial practice. Some attribute this growing focus to the notion that quality programmes are, and will be, key competitive determinants of the 1990s. Yet, relatively little scientific knowledge can be found in the literature. Reviews and summarizes nine quality programmes. The comparative review of the studies supports the notion that while diverse visions, guiding philosophies, and implementation practices are utilized, the key features that seem fundamental to quality programmes are their strategic character and structural configuration. Identifies and discusses directions for future research.