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This paper aims to stimulate debate on the future development of records management, especially in the public sector, in the context of challenges from modernisation of government and from social and cultural changes emerging from internet developments.

The paper discusses relevant concepts of knowledge, records and public sector change, and attempts a high‐level synthesis.

The paper proposes a framework for characterising a social dimension to records management, relating records with knowledge communities and processes, and for mapping a records/knowledge dynamic in the policy‐to‐delivery process.

The paper integrates recent experience with electronic records management with developments in government policy delivery and programme development.

THIS is the time of the year when, with the strong opening of the Spring publishing season, librarians take a review of matters which definitely concern books. There is a cant saying amongst certain eager librarians that their colleagues are too concerned with technical matters and too little, if at all, concerned with books. There may have been isolated cases of this kind, but it is merely untrue to say that the average librarian is not concerned, deeply and continuously, with the literary activity of his day. It is well that men should live in their own time and be thoroughly interested in the work of new writers. There is danger that exclusive occupation with them may lead to an unbalanced view of the book world. If one judged from the criticisms that occasionally appear in our contemporaries, one would suppose that the only books that mattered were the authentic fiction of the day, and by authentic is meant the books which go beyond average contemporary thought and conventions. Librarianship, however, is concerned with all books of all subjects and of all time. This note is merely a prelude to a number of THE LIBRARY WORLD which deals mainly with literature and with reading. Here we return again to the perennial fiction question.

The student's task is to develop a comprehensive strategy for Briggs & Stratton, which is facing severe competition and margin pressures. A major component of the strategy to be considered is whether to implement economic value added (EVA) as a new performance measurement for management. The case is designed to serve as an introduction to how to compute and use EVA. It emphasizes the importance of performance evaluation as part of a larger strategic plan. A teaching note is available to registered faculty, as well as two video supplements to enhance student learning.

HIS MAJESTY THE KING is winning new admiration, if that were possible, as the speaker of words on libraries which are memorable. At the opening of the University Library at Cambridge on October 22nd, he described that great new library as “both a power house and a testing station of educational activities,” and went on to say, “It is a workshop of new knowledge and a store‐house of seasoned wisdom.” It is difficult to think of phrases which convey more fully the work and aspirations of a great national library. We cannot refrain from mentioning again the significant fact that within one year His Majesty has opened two libraries, which together have cost £1,000,000 to build. If any have doubts as to the national attitude towards the library movement, they will probably be resolved in favour of the future of libraries by thinking of this. Of course, the Manchester Public Library was built out of the sum accumulated from the sale of a previous central library, and we know that one half of the £500,000 spent at Cambridge came from the International Education Board; but in the first case, the good will of Mancunians was required for the spending on the library of this large sum of money, and in the second case, £229,000 was obtained by public subscription from friends of Cambridge. These are works of faith which must have a very great effect upon the future of education and culture of England. If they were alone, however, they would have been significant, but when we remember that Leeds University and the City of Sheffield have built great libraries, and even in smaller places such as Dover a new library has been established, while there are many new branch libraries at Birmingham, Bristol, and elsewhere, and renovations of older libraries, as at Coventry and Croydon, and Nottingham, we realise that in a time which is thought to be one of depression, the public library has made strides which are almost as great as those of the early Carnegie days.

THE activity of librarianship during September was almost breathless. Visitors to Chaucer House in the third week of the month had possibly the most cosmopolitan experience of their lives. It was, as our readers know, the assembly time of the International Federation of Librarians, which divided its London meetings between Chaucer House and the equally hospitable University College. The members, coming from a score or more of countries east and west, had, many of them, been present at the successful and crowded conference of Aslib at Ashorne, and were now conferring further, and being entertained by the Library Association, together with members of the Unesco Library School. That school spent its first week in Manchester, with a tour of Derby County libraries; its second week was in London. Amongst the guests at the reception given by the British Council at Portland Place, and at the L.A's own reception at Chaucer House three days later, many distinguished librarians were met, including Dr. Munthe, Dr. Sevensma, Dr. Ranganathan, the state librarian of Ankara, the University Librarians of Istanbul, Copenhagen, Trondhjem, of Alexandria; and many others, including those of England and Scotland, the Chief Keeper of the Printed Books, Bodley's Librarian, and the Librarian of the National Central Library. Moreover, as these gatherings coincided with the meeting of the Library Association Council, the official leaders of the profession were present, including the President (Mr. Nowell).