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Non-value adding activities (NVAAs) are considered to be problematic in the management of projects. Reported research findings suggest that these NVAAs consume resources without necessarily adding value to completed tasks. The main aim of the research is to provide insights and plausible explanations concerning how NVAAs can propagate poor performance in South Africa.

The paper reports on a quantitative survey conducted among public sector clients, consulting engineers, and civil engineering contractors in South Africa. Using a framework that was developed from the literature reviewed, the study proposed three conceptual qualitative models that were based on system dynamics.

The study suggests that NVAAs that are prevalent in South African construction can impact project performance negatively in the form of cost and time overruns. It can also be argued that although there is commonality between NVAAs that are identified in South Africa and other countries, their frequency and effects on project performance differ.

The findings provide further insights about NVAAs that are related to the South African infrastructure sector only.

The study, which is the first of such in South Africa, could lead to increased awareness among South African project stakeholders that are concerned about performance improvement from the lean construction perspective.

The purpose of this paper is to investigate how we can understand social media interactions better by explicating the process of social capital formation on Facebook from a reciprocity perspective.

This study observed users who got tagged on Facebook by his/her friends and how s/he responded to that tagging activity. In total, 4,666 posts and 418,580 comments from The New York Times Facebook page were collected for the observation.

A majority (77.87 percent) of users who were tagged by their friends showed reactions to their tagging. In detail, 33.63, 44.20, and 0.04 percent of users responded by comments, “Likes”, and “Shares”, respectively. In total, 90.11 percent of the comments and 98.58 percent of the “Likes” were expressed on a comment or sub-comment, and only 9.89 percent of the comments and 1.42 percent of the “Likes” were expressed on a post. This indicates that a high percentage of users respond to their tagging notification, and they prefer dialogic responses to non-dialogic responses.

Previous studies have focused on photo tagging activity in social media, but user tagging activity had not been studied enough. This study examines the effects of Facebook tagging activity from a reciprocal perspective.

The purpose of this paper is to examine how developing country brand name and brand origin affect the customer’s evaluation of the brand in radically new high-tech products. Using processing fluency as a theoretical underpinning, this study can answer the following questions: first, does foreign brand name (developed vs developing Asian brand name) affect the customer’s attitude toward the brand? Second, does the brand origin (developed vs developing country) moderate the effect of foreign brand name on attitude toward the brand? Third, does the individual difference (knowledge and technological sophistication) matter in determining the brand origin and fit effect on willingness to buy?

A 2×2 between subject experiment was conducted in which two factors were manipulated: foreign brand name (developed: Japan vs developing: China) and brand origin (developed: Japan vs developing: China).

The fit between brand origin and brand name leads to better evaluation of the brand than no fit. On the other hand, for developing country brand origin (e.g. China), the brand naming effect is mitigated by enhanced processing fluency caused by fit, which leads to better evaluation of developing country brand. Fit effect is more pronounced for more knowledgeable consumers. Technologically more sophisticated consumers are more willing to buy the developing country brand origin than technologically less sophisticated consumers due to the processing fluency effect.

This paper introduces the two dimensions of foreign brand name (developed vs developing) and examines the interaction with the brand origin. This research fills the gap of under-researched area in brand naming literature, which is the effect of developing country brand naming on attitude toward the brand of radically new high-tech products. This research extends the previous literature by applying linguistic mechanism, processing fluency to examine the Asian brand naming including emerging market. This research makes an important theoretical contribution by identifying an underlying individual-level construct, “knowledge” and “technological sophistication,” which explains and influences the effects of brand name and brand origin on willingness to buy the brand.

The purpose of this research is to identify motivators (i.e. self-efficacy, perceived behavioural control and perceived benefits) and inhibitors (i.e. perceived cost and anxiety) that affect behavioural intentions to book hotel rooms using smartphones.

Utilising survey data collected from online consumers who have booked hotels in London, two stages of structural equation modelling were applied to estimate the proposed model.

The results of this research indicate that perceived behavioural control appears to be the core motivator for the use of smartphones to book a hotel with perceived benefits, whereas anxiety plays a negative role in leading to mobile booking behaviours. It is also identified that self-efficacy indirectly influences intentions to reserve hotel accommodation.

This study suggests that hospitality marketers should simplify the mobile purchasing process to enhance self-confidence in controlling the system during transactions, educate current and potential online consumers to become aware of the competitive benefits of using smartphones and create alliances with credit card companies to relieve anxiety when users are asked to provide personal or banking information.

In light of the substantial literature regarding the adoption of technology in terms of user experience (i.e. TAM), this study integrates two theoretical foundations of understanding consumer behaviours (i.e. a concept of consumer values and theory of planned behaviour) to assess motivators and inhibitors in behaviours related to booking hotel accommodation via smartphones.

Online ratings (review valence) have been found to exert a strong influence on hotel room prices. This study aims to systematically synthesize research estimating the impact of online ratings on room rates using a meta-analytical method.

From major academic databases, a total of 163 estimates of the effects of online ratings on room rates were coded from 22 studies across different countries through a systematic review of relevant literature. All estimates were converted into elasticity-type effect sizes, and a hierarchical linear meta-regression was used to investigate factors explaining variations in the effect sizes.

The median elasticity of online ratings on hotel room rates was estimated to be 0.851. Meta-regression results highlighted four categories of factors moderating the size of this elasticity: data characteristics, research settings, variable measures and publication outlet. Among sub-ratings, results revealed value rating and room rating to exert the largest impact on room rates, whereas staff and cleanliness ratings demonstrated non-significant impacts.

This study provides practical implications on the relative importance of different types of online ratings for online reputation and revenue management.

This study represents the first research effort to understand factors moderating the effects of online ratings on hotel room rates based on a quantitative review of the literature. Moreover, this study provides beneficial insights into the specification of empirical hedonic pricing models and data-collection strategies, such as the selection of price variables and choices of model functional forms.

This study aims to examine the sequential effects of work–personal conflict (WPC) and work environment (WE) on turnover intention (TI) with a focus on generational differences in the restaurant context.

To test the two-model approach, this study uses a moderated mediation analysis based on developed scenarios for survey questionnaires completion by participants.

The results found that WE and personal–work conflict each have a unique sequential effect on TI. However, younger generations perceived external conflicts to affect their personal lives more than older generations. For older generations, external conflict affecting personal life had caused higher intentions to quit their jobs.

The study provides the unique contribution of studying the sequential effects of WPC and WE on TI. Furthermore, this study helps to fill the gap of generational research by testing generational perceptions of these relationships.

The purpose of this paper is to examine the impact of regular mindfulness meditation practice on five personal qualities that an extensive literature review deems critical for successful leadership in an age of rapid organizational change and uncertainty.

In this eight-week study, the authors investigated whether a weekly, 45-minute mindfulness practice routine (n=20) would significantly improve five leadership qualities when compared with a weekly, three hour graduate level leadership course (n=21), which in contrast incorporated theoretical instruction, skills practice, and experiential learning. Both samples included organizational leaders throughout the Minneapolis/St Paul area.

Results of a pre-post survey confirmed that when compared with participants in the leadership course condition, participants in the mindfulness practice condition demonstrated a significant increase in promotional regulatory focus and a significant reduction in trait anxiety and stress. No significant changes were seen for resilience or tolerance for ambiguity. This study also uncovered significant inter-correlations between scores on trait anxiety and a number of variables, most notably promotional regulatory focus. Implications exist for numerous bodies of research concerning leadership, well-being and the leadership development programs they influence, which include leadership psychology, organization development, and mindfulness-based stress reduction.

This is the first study of its kind (to date) to investigate the impact of mindfulness practice on leadership qualities, which according to research, are critical to leadership performance.

This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.

Longitudinal analyses using 14,229 journal articles as data source were realized by adopting BibExcel, Gephi and VOSviewer network analysis software packages.

This study provides a comprehensive overview of the hospitality and tourism research based on authorship and social network analysis, with patterns of prolific authors compared over four distinct periods.

The hospitality and tourism academic society is clearly illustrated by tracing academic publication activities across 20 years in the new millennium. In addition, this study provides a guide for scholars to search for multidisciplinary collaboration opportunities. Government agencies and non-governmental organisations can also benefit from this study by identifying appropriate review panel members when making decisions about hospitality- and tourism-related proposals.

To the best of authors’ knowledge, this study is the first to use bibliometric analysis in assessing research published in leading hospitality and tourism journals across the four breakout periods in the new millennium.