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The majority of knowledge management theory and practice literature is based on, and relates to, western and Japanese business environments and related assumptions. A number of generic knowledge management cross sectional studies based on Chinese organizations have taken place; however there is a lack of in‐depth critical studies which are culturally grounded and which focus on a particular aspect or domain of knowledge management in Chinese organizations, as opposed to applying western or Japanese knowledge management models and concepts. Hence the paper seeks to make a contribution by carrying out a critical study in knowledge sharing within Chinese organizations that explores the role of culture in relation to the knowledge‐sharing process, where the people‐based aspects of knowledge sharing are likely to be influenced by the prevailing culture. The aim of the paper is to explore the role of knowledge sharing at multiple organizational levels within Chinese service‐based organizations.

Five consulting firms are analyzed within the multi case study, to explore knowledge sharing at multiple levels, where existing literature and preliminary research has shown that consulting organizations in the service sector are more likely to have advanced their understanding of knowledge sharing as a source of innovation and competitiveness. The research methods included interviews (n=40), focus groups (n=10) and observations made during four visits, each of several weeks, to the companies. The five organizations were Chinese owned and at a similar growth stage and hence the effects of external cultures or organizational specific cultures were secondary to that of the prevailing Chinese culture.

The findings show that cultural interpretations of knowledge sharing practices can help in explaining Chinese conceptions and applications of knowledge sharing at multiple organizational levels. Moreover these cultural influences suggest that non‐Chinese conceptions of knowledge sharing can in some circumstances result in misleading approaches being used in attempting to promote knowledge sharing in a Chinese context and that the strong group culture is a key vehicle for knowledge sharing as opposed to individual idea generation.

The findings show the need for further research in comparing Chinese and western organizations in relation to collaboration knowledge sharing where the case organizations have had different levels of exposure to western culture. Much more in‐depth case‐based research is needed to explore these contextual issues and to develop theoretical propositions.

The extrapolation of western and Japanese‐based knowledge sharing concepts and practices to Chinese contexts without an examination of Chinese culture and its impact on organizational culture may produce sub‐optimal results. A more culturally grounded approach, where knowledge sharing practices are indigenously grounded, is suggested.

There is a paucity of multi‐level knowledge sharing studies which seek to both address cultural considerations and systematically inquire into the development of knowledge sharing in Chinese organizations from a cultural perspective. The findings from this study can help inform western‐Chinese business collaboration through improved understanding of the cultural effects on knowledge sharing.

The purpose of this paper is to examine the development of knowledge management (KM) in China and its Western origins.

The paper is developed by exploring the existing KM survey results in China. Discussions from KM surveys into Chinese KM practices and the Chinese economy are presented. A discussion of KM in the Chinese service sector provides a set of KM research reviews to examine the current issues and status of KM studies in this area. To understand KM and its importance to people, technology and process for innovation and knowledge sharing on different levels in the service sector in China, this paper is divided into seven distinct parts, which addresses three main KM issues in China, i.e. development and challenges for Chinese economy and service industry, KM research and practice in China and knowledge sharing and innovation with cultural factors. This paper offers guidance to researchers and managers involved in KM efforts to understand how KM is developed in China and what kind of research model is required for Chinese KM studies.

KM surveys in China were based on different purposes and scopes. While Western KM theories did provide a foundation for the KM studies in China, the unique Chinese culture environment requires the Chinese research models. The development of KM in China is still at its early stage. Limitations of the current Chinese KM studies are revealed and the KM status of the Chinese service sector also discussed.

A research model that is suitable for the Chinese KM practices is yet to be formally established.

This paper contrasts the development of KM in China by examining different KM survey results from China. For practitioners, findings provide understanding on how KM is developing. For KM researchers, the understanding of culture and analytic directions of KM studies from the Chinese service sector are discussed.

In this paper, KM development in China revealed, that can provide guidance to researches involved in KM efforts and directing the future path of KM analytic model with a cultural perspective.

The purpose of this paper is to explore challenges and opportunities in knowledge management (KM) research trends in China.

The literature review presents the status quo of China KM research from a world‐wide perspective and China's economy today. Then the paper explains theoretical analysis of KM development and future trend in the West. The third part of literature review addresses the debate of KM practices followed by the way how KM trend is discussed in Western research. Empirical evidences from the journal literature, the web sites of consultancy companies, and in the presentation of research centres are examined. A triangulated methodology include data from two well known management database searching results for “China” and “Knowledge Management”; two KM surveys in China and other web site and journals.

The paper is an initial exploration of the KM research trends in China. The research explains the opportunities and challenges facing KM researchers and provides useful guidance for KM practice in China. In general, China has relatively newly developed KM awareness. The importance of KM, however, has not yet been fully explored in research. One the one hand, the lack of access to China practitioners, the scarceness of related comparative study and the arguable KM domain are three major reasons that lead to insufficient research in KM. On the other hand, given the rapid development of China's economy today, there are questions and phenomena with specific Chinese characters need to be examined from KM perspective. Two major challenges of China economy, i.e. reforming in the process of development, and the privatization as well as the regional difference need to be reflected in China KM research. Comparative approaches in the research are needed. Although KM is arguably undergoing fast development in recently years and China is becoming one of the important spotlights, China‐related KM research is still at its very early stage. Challenges and opportunities are presented for further research guidance.

This paper shows that KM research in China has its own characters if compare with the West. Future directions and opportunities for China‐related KM researches are discussed by a triangulated approach. The findings present future trends of KM research in China that help practitioner to reinforce KM practice. This paper suggests important areas that researchers need to address as new challenges and opportunities in the KM trends in China context.

Since 1985, Advances in Special Education has aspired to advance theories and best practices essential to understanding, treating, and instructing students with disabilities. At times, advancement involves vision and innovation. At other times, new technologies, cutting edge medical procedures, or innovate pedagogical practices capture the attention of special education professionals globally and substantial changes can result in the way students with special needs are instructed. This volume in Special Education International Perspectives invites a call for common ground and global commonalities in all schools. The main theme of this chapter is that teachers matter. The chapter reviews two decade of scientific evidence that supports this theme. The scientific evidence comes from neuroscience and social cognition findings related to the importance of the teacher–student interaction. Environmental influences are not only the physical world but the all-important social world. The chapter begins with an overview of the “social” brain relative to teaching. A practical guide for teacher use of evidence-based educational practices concludes the chapter.

This study leads the reader on a learning journey with the heroic metaphors derived from heroic myths of today’s pop culture to the views shared by aspiring administrators. Viewing the students’ leadership vision of self as hero provided insight to guiding students in their personal leadership journey. By naming and describing self as hero, future administrators examined and then revised their own mental models for leadership by translating pop culture characters from Spiderman to McGyver to their own heroic metaphor and vision of school leaders.

While protests are important for communal and “in the moment” communication, we rely on writing when we want to think more deeply and express concerns and issues in our lives and the lives of others. Writing teachers have a duty to instill in students the impact writing can have on influencing society and its issues. In this chapter, the authors argue for and demonstrate how active citizenship can be encouraged and taught through writing. Inspired by one of the author’s negative police interactions, the authors were compelled to push beyond the protest and begin instructing students in active citizenship through the rhetorical practice of writing. Authors were curious to know how a unit on advocacy writing would influence students’ understandings of using writing to solve social problems. This led to the research question examining how viable an advocacy unit for a first-year writing class is with influencing students’ perceptions of using their voices to advocate for self and for others. To study this question the authors conducted a qualitative classroom inquiry experiment where they collected a variety of data. They examined pre- and post-reflections on advocacy/active citizenship, self-advocacy writing samples, and community advocacy writing samples. Through analysis of these artifacts, this chapter describes how the sequence of writing assignments affected students’ perceptions of themselves as active citizens and the power they have to advocate for change through writing.

The topic of customer engagement has been growing in relevance and complexity in the last decade. Therefore, the purpose of this paper is to systematically review and critically analyse the research about customer engagement and address the research question: “What marketing research has been conducted on customer engagement until now and what could be future avenues for research?”

A systematic review of the existing literature is performed based on the Web of Science and Scopus electronic databases. A total of 144 articles are included in the final analysis.

Customer engagement is perceived as a multidimensional concept with different definitions and sub-forms associated. There is an increasing number of authors studying the concept in different industries and geographies, with empirical studies being widely used. The concept emerges from specific theoretical pillars. Different constructs are associated with customer engagement, being studied as antecedents and/or outcomes. This study presents 8 major paths for future research.

This type of approach has a certain level of subjectivity, associated to the methodological process for choosing the articles to be included in the final analysis and the applied filters.

Through this study, readers become aware of the state of the art on customer engagement and associated constructs, the gaps found in past research, the research contexts and also have a glimpse about what can be the future of this field of research, as well as research questions to be addressed.

This paper aims to review the existing literature about consumer engagement, provide an accurate mapping of this research field, propose a consumer engagement typology and a conceptual framework and offer a research agenda for this domain.

A systematic literature review using several quality filters was performed, producing a top-quality pool of 41 papers. After that, a text mining analysis was conducted, and five major research streams emerged.

This paper proposes five distinct research streams based on the text mining analysis, namely, consumer engagement, online brand community engagement, consumer-brand engagement, consumer engagement behaviours and media engagement. Based on this, a consumer engagement typology and a conceptual framework are suggested and a research agenda is proposed.

This paper presents scientific value and originality because of the new character of the topic and the research methods used. This research is the first study to perform a systematic review and using a text-mining approach to examine the literature on consumer engagement. Based on this, the authors define consumer engagement typology. A research agenda underlining emerging future research topics for this domain is also proposed.

El presente artículo tiene por objeto revisar la bibliografía existente sobre el engagement de los consumidores, proporcionar una descripción precisa de este campo de investigación, proponer una tipología del engagement de los consumidores y un marco conceptual, y ofrecer una agenda de investigación.

Se realizó una revisión sistemática de la literatura utilizando varios filtros, lo que permitió seleccionar 41 trabajos de alta calidad. Después, se realizó un análisis de minería de textos y surgieron cinco corrientes principales de investigación.

Este documento propone cinco corrientes de investigación distintas basadas en el análisis de minería de textos: i) Participación del consumidor; ii) Participación de la comunidad de marcas en línea; iii) Engagement del consumidor-marca; iv) Comportamientos de engagement del consumidor; v) y engagement de los medios de comunicación. Sobre esta base, proponemos una tipología de engagement del consumidor y un marco conceptual y proponemos una agenda de investigación.

Este documento presenta el valor científico y la originalidad debido al nuevo carácter del tema y los métodos de investigación empleados. Esta investigación es el primer estudio que realiza una revisión sistemática y utiliza un enfoque de minería de textos para examinar la literatura sobre engagement de los consumidores. Sobre esta base, los autores definen la tipología de engagement del consumidor. También se propone un programa de investigación que subraya los temas de investigación futuros emergentes para este ámbito.