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The purpose of this paper is to discuss key aspects of knowledge management (KM) education in response to challenges posed by the necessity to improve KM as a discipline and an established professional field.

The paper is based on a systematic review of the current literature. This review was used as input in a recent panel held at the 2016 International Conference on Knowledge Management (ICKM). The paper brings together current literature with thought-provoking panelists’ presentations and subsequent debates with the audience.

KM education from the “why, what, who, where and when” perspectives were first addressed and analyzed, and the end result was a reflection on “how” to approach KM education in the future.

This paper effectively underlines that, KM being a relatively new phenomenon, there is no clear consensus about roles that KM employees should play in an organization, what KM competencies and skills are needed, and where and when these should be obtained. Broad guidelines on how to approach KM education in the future may serve as a basis for further research.

The study provides suggestions on how to place KM in adult education.

The paper tackles the research questions through an innovative combination of a systematic literature review and a panel discussion on the topic of KM and education. Overall, the paper provides a fresh view of the state of the art of knowledge and research on the topic and also shows the common vision of a group of KM researchers and educators.

Despite the strong focus on virtues in firms, humility is little recognized in the management literature and, more particularly in the literature about knowledge sharing (KS). Despite efforts to foster KS among employees in firms, the effectiveness of this process narrows down to the dyadic relationship between the knowledge seeker and provider within firm. This paper aims to investigate the role of humility in the KS process in dyadic activity.

The authors undertake an exploratory investigation to fill some of the gaps found in the literature. The paper draws insights from psychology, history, religion, current events and management literature.

The authors identify several individual propensities that help predict humility towards sharing knowledge from seeker (humble knowledge-inquiry) and provider perspectives (humble response). They propose a new conceptual process model of KS with humility as an important variable to consider. This work highlights several promising directions for future research.

As per the authors’ knowledge, this is the first paper that investigates the role of humility in knowledge sharing from dyadic perspective. The authors also introduce concepts of humble knowledge inquiry and humble response in a dyadic context for effective knowledge sharing process.

The aim of this paper is to improve the understanding and inter‐relationship of both the people and technical aspects of knowledge management. Studies in knowledge management indicate that there can be an over‐emphasis on technology to the exclusion of adequate people/quality planning, or, strong people/quality programmes from a knowledge perspective, hindered by inadequate enabling technologies. Understanding of these issues in practice and academia is currently hindered by a paucity of systematic empirical research, addressing the relationship between the cultural and technological aspects of knowledge management. A survey questionnaire was constructed and tested via a pilot phase. The questionnaire was then distributed to over 1,000 organizations, across three industrial sectors. The findings indicate that a strong relationship exists between KM and other organizational factors, namely organizational culture and internal technical culture. Further analysis of these elements revealed that factors internal to the organization are impinged upon by macro‐environmental elements.

The purpose of this paper is to explain how value is co-created in a many-to-many (MTM) context. The authors use a case study of a non-governmental service delivery consortium engaging multiple actors to examine how value is co-created beyond the buyer-supplier dyad.

An explanatory case study of a consortium of seven UK non-governmental organisations (NGOs) delivering public service contracts is presented. Multiple data collection methods are combined; semi-structured interviews (n=30) and focus groups with internal stakeholders (n=5), participant observations (n=4) and document analysis.

The authors use three illustrative empirical examples to show how different sources, types, enablers and mechanisms of VCC are evident during service provision activities. The findings show how different service provision activities utilise different dimensions, leading the authors to suggest that dimensions of VCC may be context dependent.

As consortia differ in their context and function, the findings may not be generalisable. Nevertheless, they provide specific examples of sources, types, enablers and mechanisms of value co-creation (VCC) that may be applicable to private, public and NGOs.

Understanding how value is co-created with multiple stakeholders can offer competitive advantages likely to lead to improved sustainability, impact and performance.

The empirical study offers a reconceptualisation of VCC in a MTM context. The paper combines disparate perspectives of VCC to offer a more holistic perspective.

The purpose of this paper is to explore the effects of knowledge management (KM) on three organizational sectors.

This paper undertakes a dual theory building/testing approach. Through the development of a multi‐factor KM model, known as the MeCTIP model, and subsequent survey instrument, empirical analysis is conducted on a number of UK organizations from engineering, technology and financial services sectors.

The results indicate that for KM implementation common issues exist for people issues across organizational sectors, while cultural and technological differences are evident.

As the survey population consists of UK companies only, the findings presented may not be representative of all companies, within the three identified sectors, on a global scale. Secondly, only three industrial sectors are included in the study, therefore the results cannot be applied to all organization types.

While the area of KM is eclectic in nature and covers the systematic management of knowledge, of all kinds, within all levels and types of organizations there is a paucity of empirical studies focusing on key variables within the field. Such studies are needed to increase understanding and to examine the applicability of KM across a range of organizational contexts.

The purpose of this paper is to explore the theoretical understanding and practical application of lead benchmarking and performance measurement as a way to achieve organisational change.

The paper combines a theory building/theory testing approach. Based on literary findings a conceptual model has been postulated to identify constructs associated with upstream performance measurement and lead benchmarking. A selection of research questions are posed and tested via empirical study. The survey instrument was distributed to 800 UK organisations which resulted in 157 responses.

Results from the empirical research indicate that new lead, forward looking, predictive benchmarks need to be developed to support lead benchmarking and performance measurement activities. Furthermore, it was found that currently larger organisations are more likely to adopt these practices, with considerable variation across organisational sectors.

The empirical research achieved a 19.6 per cent response rate. While this is adequate to report statistical representation, further data collection would be beneficial for industry generalisations.

Many organisations struggle to grasp metric measurement for lead benchmarking. This paper may provide insight into key factors to be considered for lead benchmarking uptake.

This paper builds on current literature and develops a conceptual model which is then tested via empirical research. This is a novel approach in the area of lead benchmarking.

This paper focuses on the university science park incubator element of the technology transfer process where knowledge in a variety of forms needs to be retained and maintained. The aim is to investigate the networking competencies of stakeholders involved in the university technology transfer process using absorptive capacity theory to explore how knowledge is externally retained and maintained through these network relations.

This paper undertakes an inductive theory building approach using in‐depth multiple stakeholder interviews (n=30). The transcripts and results were analysed using open coding and NVivo. Six technology transfer meetings were also observed.

The findings show that developing and maintaining network relationships can significantly aid the development and retention of knowledge within the university technology transfer process. It was found that conscious effort is made to retain relationships with network stakeholders. Prior knowledge, partner knowledge complementarity and reciprocity, resulting in collective learning, were found to motivate stakeholders to engage in external knowledge retention strategies. The results also supported suggestions in previous literature that relative capacity is an antecedent for absorptive capacity within organisations.

The paper helps in establishing a research agenda for knowledge retention in technology transfer where traditionally the emphasis has been on development of knowledge. The absorptive capacity framework provides a consistent theoretical basis for exploring the role of stakeholders in this area.

The paper focuses on how knowledge can be retained in technology transfer settings rather than being restricted to that of development. The use of the absorptive capacity framework has also enabled the concept of relative capacity to be developed within the research giving much needed empirical investigation into its relevance and feasibility.

The majority of knowledge management theory and practice literature is based on, and relates to, western and Japanese business environments and related assumptions. A number of generic knowledge management cross sectional studies based on Chinese organizations have taken place; however there is a lack of in‐depth critical studies which are culturally grounded and which focus on a particular aspect or domain of knowledge management in Chinese organizations, as opposed to applying western or Japanese knowledge management models and concepts. Hence the paper seeks to make a contribution by carrying out a critical study in knowledge sharing within Chinese organizations that explores the role of culture in relation to the knowledge‐sharing process, where the people‐based aspects of knowledge sharing are likely to be influenced by the prevailing culture. The aim of the paper is to explore the role of knowledge sharing at multiple organizational levels within Chinese service‐based organizations.

Five consulting firms are analyzed within the multi case study, to explore knowledge sharing at multiple levels, where existing literature and preliminary research has shown that consulting organizations in the service sector are more likely to have advanced their understanding of knowledge sharing as a source of innovation and competitiveness. The research methods included interviews (n=40), focus groups (n=10) and observations made during four visits, each of several weeks, to the companies. The five organizations were Chinese owned and at a similar growth stage and hence the effects of external cultures or organizational specific cultures were secondary to that of the prevailing Chinese culture.

The findings show that cultural interpretations of knowledge sharing practices can help in explaining Chinese conceptions and applications of knowledge sharing at multiple organizational levels. Moreover these cultural influences suggest that non‐Chinese conceptions of knowledge sharing can in some circumstances result in misleading approaches being used in attempting to promote knowledge sharing in a Chinese context and that the strong group culture is a key vehicle for knowledge sharing as opposed to individual idea generation.

The findings show the need for further research in comparing Chinese and western organizations in relation to collaboration knowledge sharing where the case organizations have had different levels of exposure to western culture. Much more in‐depth case‐based research is needed to explore these contextual issues and to develop theoretical propositions.

The extrapolation of western and Japanese‐based knowledge sharing concepts and practices to Chinese contexts without an examination of Chinese culture and its impact on organizational culture may produce sub‐optimal results. A more culturally grounded approach, where knowledge sharing practices are indigenously grounded, is suggested.

There is a paucity of multi‐level knowledge sharing studies which seek to both address cultural considerations and systematically inquire into the development of knowledge sharing in Chinese organizations from a cultural perspective. The findings from this study can help inform western‐Chinese business collaboration through improved understanding of the cultural effects on knowledge sharing.

The purpose of this paper is to examine the development of knowledge management (KM) in China and its Western origins.

The paper is developed by exploring the existing KM survey results in China. Discussions from KM surveys into Chinese KM practices and the Chinese economy are presented. A discussion of KM in the Chinese service sector provides a set of KM research reviews to examine the current issues and status of KM studies in this area. To understand KM and its importance to people, technology and process for innovation and knowledge sharing on different levels in the service sector in China, this paper is divided into seven distinct parts, which addresses three main KM issues in China, i.e. development and challenges for Chinese economy and service industry, KM research and practice in China and knowledge sharing and innovation with cultural factors. This paper offers guidance to researchers and managers involved in KM efforts to understand how KM is developed in China and what kind of research model is required for Chinese KM studies.

KM surveys in China were based on different purposes and scopes. While Western KM theories did provide a foundation for the KM studies in China, the unique Chinese culture environment requires the Chinese research models. The development of KM in China is still at its early stage. Limitations of the current Chinese KM studies are revealed and the KM status of the Chinese service sector also discussed.

A research model that is suitable for the Chinese KM practices is yet to be formally established.

This paper contrasts the development of KM in China by examining different KM survey results from China. For practitioners, findings provide understanding on how KM is developing. For KM researchers, the understanding of culture and analytic directions of KM studies from the Chinese service sector are discussed.

In this paper, KM development in China revealed, that can provide guidance to researches involved in KM efforts and directing the future path of KM analytic model with a cultural perspective.