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A questionnaire survey was used to find out whether the language barrier was an important hindrance to researchers. The linguistic ability of users of the literature appeared to vary with age, those in the upper age groups being more proficient; also the linguistic ability of social scientists appeared to be appreciably lower than that of scientists and technologists. Many researchers had come across papers in foreign languages that they would like to have read, but often no action to obtain a translation was taken. Very few people tried to locate existing translations and many were dissatisfied with the lack of information about existing services. The situation in general is not satisfactory and has not improved since a previous survey on similar lines was carried out in 1965.

The British Library Lending Division came into being in 1973 when the National Central Library was integrated with the stock and services of the National Lending Library for Science and Technology at Boston Spa. The original buildings have been added to by specially designed accommodation. The loan/photocopy service, based on the use of a pre‐paid three‐part request form, has been supplemented by computer requesting, links through database operators such as DIALOG, and the telephone for urgent requests. Road/rail transport links with many parts of the country have been introduced and now account for over half of all items dispatched. A rapid growth in demand in the first seven years was followed by a decline and then a levelling off in 1982/83. The proportion of demand accounted for by International Services increased from 9% in 1973/74 to 21% in 1982/83. The Division has developed close connections with IFLA and the European Communities. As a result of a British Library Ad hoc Working Party on Union Catalogues, which reported in 1982, the Division's stock records and union catalogues are being automated. The British Union Catalogue of Periodicals ceased to be issued and its bibliographic function was replaced by Serials in the British Library, issued by the Bibliographic Services Division from 1981. Certain libraries with large or important stocks were designated to serve as backup collections; from 1979 more requests went to backups than were provided with locations. The British Library Reference Division has not only supplied photocopies as a backup but begun to lend items held in the Department of Oriental Manuscripts and Printed Books and the Science Reference Library. Close relations have been maintained with users and with relevant organizations. The acquisitions policy established in 1973 has changed little, though music scores were added in 1974, and rationalization of resources with Reference Division has resulted in a small drop in the number of serials acquired. The British National Book Centre activities of the NCL were merged with the donations activities of the NLLST to form the Gift and Exchange Section. Until 1982 the service was free but economies on staff and resources led to a restricted and priced service. Courses in the use of the scientific literature were extended to other subjects but had to be terminated as an economy measure in 1980. For similar reasons the ad hoc translating service was discontinued at the end of 1981. The cover‐to‐cover translations of (mainly Russian) scientific and technical journals sponsored by the NLLST have continued as part of the Division's extensive publication programme, which now recovers all its costs. Cost recovery increased from a quarter to a half of all expenditure over the period. The Division has kept up with relevant developments in automation and electronic publishing.

The aim of this study is twofold: (1) to gain insight into the different perspectives on the relationship between patient and person centeredness and (2) to learn more about the differences between non-academic and academic stakeholders in the healthcare system.

This mixed-methods study includes a scoping review on person and patient centeredness and in-depth interviews with patients, caregivers, staff and management of healthcare organizations. The data were analyzed by following the six phases of Braun and Clarke.

The analysis of the data showed four different perspectives on patient versus person centeredness: (1) they are synonyms; (2) one term is favorite; (3) they should be in balance; and (4) person centeredness is the surplus on top of patient centeredness.

There are different perspectives on patient versus person centeredness. Perspectives differ between people and can change over time. Some people feel like a patient all the time, other people feel like a person all the time, and some feel like a patient at one point in time and as a person at another point in time.

These different perspectives can have important implications for the so-called moments of truth. In their role as patients, people value functional encounters and in their identity as people they value meaningful encounters with caregivers.

By unraveling these different perspectives, novel insights were found in the different perspectives people can take.

Celiac disease is an auto-immune disorder that requires strict lifelong adherence to a gluten-free diet. I explore how a celiac diagnosis affects gendered feeding work within families.

This chapter is based on a grounded theory analysis of field research with five celiac support groups and 80 in-depth interviews. I interviewed 15 adult men and 56 adult women with celiac, plus nine additional family members.

Gendered care work norms place the onus of responsibility for gluten-free feeding work on women, multiplying time spent planning, shopping, and preparing meals. Women employ distinct gendered strategies to accommodate the gluten-free diet. Following a strategy of integration, women tailor family meals to meet other diagnosed family members’ dietary needs and the entire family’s taste preferences. However, when women themselves have celiac, they follow a pattern of deferential subordination, not allowing their own dietary needs to alter family meals. Thus, women continue to prepare family meals as a form of care for others, even when their medical needs justify putting themselves first.

Social support is a key determinant of compliance with necessary lifestyle and dietary changes in chronic illness. However, little research explores the gendered dynamics within families accounting for the link between social support and dietary compliance. I show how gendered care work norms benefit husbands and children with celiac, while simultaneously disadvantaging women with celiac.

Although the viability of global marketing is disputed, the best opportunities for pursuing basically the same strategy across national borders are in industrial marketing. However, because of the disparities across world markets, segmentation is essential to assessing opportunities for a standardised marketing approach. Segmentation based on economic indicators represents the first step in identifying potential markets. In this study, 96 countries were grouped into six segments. Implications for industrial marketers are presented, along with issues relating to using stages of economic development as a basis for segmentation and using a factor analytic and clustering approach to the segmentation of the global market.

The following classified, annotated list of titles is intended to provide reference librarians with a current checklist of new reference books, and is designed to supplement the RSR review column, “Recent Reference Books,” by Frances Neel Cheney. “Reference Books in Print” includes all additional books received prior to the inclusion deadline established for this issue. Appearance in this column does not preclude a later review in RSR. Publishers are urged to send a copy of all new reference books directly to RSR as soon as published, for immediate listing in “Reference Books in Print.” Reference books with imprints older than two years will not be included (with the exception of current reprints or older books newly acquired for distribution by another publisher). The column shall also occasionally include library science or other library related publications of other than a reference character.

NEJE Editors interview Cindi Bigelow: director of activities at Bigelow Tea

Life studies are a rich source for further research on the role of the Afro‐American woman in society. They are especially useful to gain a better understanding of the Afro‐American experience and to show the joys, sorrows, needs, and ideals of the Afro‐American woman as she struggles from day to day.

The increase in environmental consciousness around the world since 1970's pushed firms to engage in socially responsible behaviors. The Corporate Social Responsibility (CSR) has naturally gained attention in the academic and business world (Colvin, 2001; Harrison & Freeman, 1999; Sen & Bhattacharya, 2001; Waddock & Smith, 2000). The reasons for these socially responsible behaviors are not only the external obligations or regulatory compliance but also the firms desire to increase competitiveness, to improve stock market performance (Bansal & Roth, 2000; Drumwright, 1994, 1996; Klassen & Mclaughlin, 1996; Russo & Fouts, 1997; Waddock & Smith, 2000) and to create a positive self‐image among consumers. There have been numerous studies on CSR suggesting a link between social initiatives and consumer's positive product and brand evaluations, brand choice and brand recommendations (Brown & Dacin, 1997; Drumwright, 1994; Handelman & Arnold, 1999; Osterhus, 1997; Sen & Bhattacharya, 2001). Moreover, the consumers are continuing to become more interested in CSR and green product market is fast growing so the use of CSR initiatives by the firms to receive the support of the society and to influence consumer behavior has become quite common. However, these socially responsible steps must also have an effect on corporations' major objective: maximizing the profits.

This index accompanies the index that appeared in Reference Services Review 16:4 (1988). As noted in the introduction to that index, the articles in RSR that deal with specific reference titles can be grouped into two categories: those that review specific titles (to a maximum of three) and those that review titles pertinent to a specific subject or discipline. The index in RSR 16:4 covered the first category; it indexed, by title, all titles that had been reviewed in the “Reference Serials” and the “Landmarks of Reference” columns, as well as selected titles from the “Indexes and Indexers,” “Government Publications,” and “Special Feature” columns of the journal.