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Open Access
Article
Publication date: 29 July 2024

Yanhui Wei, Zhiling Meng, Na Liu and Jianqi Mao

This paper aims to investigate the relationship linking hard technology innovation with the high-quality development (HDP) of SRDI firms. SRDI firms are typically classified as…

Abstract

Purpose

This paper aims to investigate the relationship linking hard technology innovation with the high-quality development (HDP) of SRDI firms. SRDI firms are typically classified as medium-sized to moderately scaled businesses renowned for their specialized, refinement, differentiation and innovation (SRDI), with a focus on providing exceptional products or services to gain a competitive advantage in specific market segments. These firms are dedicated to expanding market share and enhancing innovation capacities both locally and globally. The research also aims to scrutinize the contextual effects of digital transformation within this framework.

Design/methodology/approach

Hard technology innovation consists of three essential components: innovative characteristics, newly developed technology-based intellectual property rights and the volume of R&D initiatives. The evaluation of HDP was performed utilizing the entropy method, with a specific emphasis on assessing value creation and value management capabilities. Subsequently, this study explores the impact of technological innovation on the HDP of firms using a dual-dimension fixed effects model.

Findings

Every aspect of hard technology innovation is essential for promoting the HDP of businesses. The digital transformation of businesses exerts a heterogeneous moderating influence in this process. This is evident in the constructive impact on the connection between innovation attributes and the volume of fruitful R&D initiatives, as well as the HDP of firms. Conversely, the moderating effect is deemed insignificant in the association between new technology-based intellectual property and HDP.

Originality/value

This research delves deeper into the underlying mechanisms that underlie the promotion of HDP through hard technology innovation, thereby expanding the scope of our exploration on the HDP of SRDI firms. It establishes a theoretical framework and practical directives for achieving enhanced development quality amidst the evolving landscape of digital transformation within firms.

Details

Asia Pacific Journal of Innovation and Entrepreneurship, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2071-1395

Keywords

Article
Publication date: 10 September 2024

Christophe Bezes

This study analyzes how small French retailers are adapting their front-office to the digitalization of their business environment.

Abstract

Purpose

This study analyzes how small French retailers are adapting their front-office to the digitalization of their business environment.

Design/methodology/approach

The qualitative study focuses on dynamic capabilities of 27 independent French retailers, in a wide variety of sectors.

Findings

The digitalization of small retailers does not date from the pandemic health crisis. Small retailers are willing, agile and organized to make controlled progress, ranging from the visibility on social networks to online sales with its specific logistical constraints. Even if their presence on marketplaces is trickier to implement, it represents the culmination of the digitalization process, once their online store has been launched. The digital transformation of independent retailers should be less radical than for large retailers.

Research limitations/implications

By distinguishing between the concepts of adaptive, absorptive and innovative capabilities, this research highlights strong differences between small retailers, that is SMEs, and larger companies. In terms of adaptive capabilities, it confirms that small retailers are not embracing digitalization as a fad, but because of real changes in the market, and particularly in demand. In contrast to large companies, small retailers drive it more around external objectives linked to their intimate knowledge of changing customer behavior (customer centricity). In terms of absorptive capabilities, the success or failure of digital transformation weighs directly on the entrepreneur's shoulders, but is less hampered by technological legacy. Despite interviews only conducted in the Paris region, it converges with professional studies carried out on a larger scale in France. Its widespread use is certainly easier in countries at the same stage of commercial development.

Practical implications

In terms of innovative capabilities, independent retailers need to focus on four key areas: reinventing the in-store experience; increasing visibility on social networks; creating an online store; being present in one or two marketplaces or creating a common platform with other local merchants.

Originality/value

This research is one of the first to analyze the digital transformation experienced by small structures. It draws on the concept of dynamic capabilities, well-suited to technologically and commercially dynamic markets. It puts into perspective studies carried out in other countries on less diversified types of shops. Unlike other studies examining the front office, it does not exclude stores and SEO in marketplaces.

Details

International Journal of Retail & Distribution Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-0552

Keywords

Article
Publication date: 5 August 2024

Lina Ma and Ruijie Chang

Under the digital wave and the new industrial competition pattern, the automobile industry is facing multiple challenges such as the redefinition of new technologies and supply…

323

Abstract

Purpose

Under the digital wave and the new industrial competition pattern, the automobile industry is facing multiple challenges such as the redefinition of new technologies and supply chain changes. The purpose of this study is to link big data analytics and artificial intelligence (BDA-AI) with digital supply chain transformation (DSCT) by taking Chinese automobile industry firms as a sample and to consider the role of supply chain internal integration (SCII), supply chain external integration (SCEI) and supply chain agility (SCA) between them.

Design/methodology/approach

Data were collected from 192 Chinese firms in the automotive industry and analyzed using partial least squares structural equation modeling (PLS-SEM). Importance-performance map analysis is used to extend the standard results reporting of path coefficient estimates in PLS-SEM.

Findings

The results indicate that BDA-AI, SCII, SCEI and SCA positively influence DSCT. In addition, this study found that SCII, SCEI and SCA play an intermediary role in BDA-AI and DSCT.

Originality/value

The paper enriches the research on the mechanism of digital resources affecting DSCT and expands the research of organizational information processing theory in the context of digital transformation. The paper explores how the resources deployed by firms change the strategic measures of firms from the perspective of responsiveness. By exploring the positive impact of SCA as a response capability on the DSCT strategy and its intermediary role between digital resources and DSCT, which is helpful to the further theoretical development of logistics and supply chain disciplines.

Article
Publication date: 9 July 2024

Miraç Yücel Başer, Tuba Büyükbeşe and Stanislav Ivanov

The proliferation of Smart Technologies, Artificial Intelligence, Robotics, and Algorithms (STARA) in the tourism and hospitality (T&H) industry has been shown to trigger negative…

Abstract

Purpose

The proliferation of Smart Technologies, Artificial Intelligence, Robotics, and Algorithms (STARA) in the tourism and hospitality (T&H) industry has been shown to trigger negative employee behaviour associated with awareness of these technologies. This study expands the existing literature on technology and organisational behaviour from the perspective of hospitality employees based on a dual appraisal of STARA awareness.

Design/methodology/approach

The sample included 324 Turkish hotel employees, and the analysis was conducted through partial least squares structural equation modelling (PLS-SEM).

Findings

Results revealed the negative impact of STARA awareness on job outcomes among hotel employees. STARA awareness negatively affected the psychological relationship between individuals and organisations. Despite these findings, when perceived as a companion that could support employees' career development, STARA technologies increased employees’ work engagement.

Practical implications

Organisational support plays a critical role in decreasing employees’ fear of technological unemployment. Hotel managers can increase employees' commitment to the organisation by helping them feel valued and supported. However, the support they give to employees will not always work. While more optimistic employees are warmer toward the organisation, depressed employees may not recognise the value the organisation gives them. Hence, managers should strive to offer personalised assistance that addresses the distinct requirements and worries of individual employees.

Originality/value

The research provides a two-sided assessment, extending the one-sided negative perceptions of employees towards STARA technologies. The research is grounded in the Transactional Stress Theory and provides significant implications for the Job Demands-Resources Theory, Person-Organisation Fit Theory, and Self-Determination Theory.

Details

Journal of Hospitality and Tourism Insights, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9792

Keywords

Article
Publication date: 10 September 2024

Edward C.S. Ku

This study explores how predictor variables (value congruence and customer–AI-assisted exchanges) lead tourism businesses to meet customer needs through contactless technology and…

Abstract

Purpose

This study explores how predictor variables (value congruence and customer–AI-assisted exchanges) lead tourism businesses to meet customer needs through contactless technology and enhance their willingness to pay more.

Design/methodology/approach

The research model was designed from the perspective of consumer-brand relationships and acceptance of AI device use. This study collected and analyzed 647 valid questionnaires using the structural equation modeling (SEM) approach.

Findings

The findings indicate that value congruence and customer-AI-assisted exchanges (CAIX) affect intimacy. Intimacy affects satisfaction and the willingness to pay more for contactless technological services. Moreover, brand trust and sensory brand experience play a role in moderating contactless technological services.

Originality/value

Effective interactions between customers and AI-assisted services significantly contribute to overall satisfaction. When AI systems can understand and respond appropriately to customer queries, needs, and preferences, they enhance customer experience and satisfaction levels, increasing overall customer satisfaction with AI services.

Details

Journal of Research in Interactive Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-7122

Keywords

Article
Publication date: 3 September 2024

Arezoo Taghavy, Narges Hazari and Milad Hooshmand Chaijani

In uncertain and emerging conditions, businesses must adopt new strategies to compete and survive the changing and unstable environment. This research seeks to investigate the…

Abstract

Purpose

In uncertain and emerging conditions, businesses must adopt new strategies to compete and survive the changing and unstable environment. This research seeks to investigate the role of dynamic capabilities in the competitiveness of startups, emphasizing resilience and strategic alignment.

Design/methodology/approach

Isfahan Scientific and Research Town has always been a pioneer in the field of science and technology in Iran and is known as the most extensive technology and knowledge-based complex in Iran. The sample size of 300 companies active in the startup field was selected using a simple random sampling method. Questionnaires were collected from the managers of technological startup companies in Isfahan, and the SEM model was used to analyze the data.

Findings

This research shows that dynamic capabilities in terms of coordination, flexibility and integration significantly impact competitiveness. Resilience and strategic alignment also increase the organization’s performance and strengthen the organization in gaining a more competitive advantage in the industry.

Originality/value

Finally, dynamic capabilities indirectly affect competitiveness through resilience and strategic alignment. This shows a need for strategic alignment and resilience to change advantage shape in dynamic conditions.

Details

Asia-Pacific Journal of Business Administration, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1757-4323

Keywords

Open Access
Article
Publication date: 4 July 2024

Emmanuel Okoro Ajah

The study aims to embrace the lingering call for more empirical studies that can theorize the role of digital platforms in digital entrepreneurship. Hence, this study seeks to…

Abstract

Purpose

The study aims to embrace the lingering call for more empirical studies that can theorize the role of digital platforms in digital entrepreneurship. Hence, this study seeks to reveal the liminal space entrepreneurial experience of third-party application developers, by investigating how the platform boundary resources promote third-party entrepreneurial actions, as they transition through the disoriented, uncertain and ambiguous processes of digital entrepreneurship development.

Design/methodology/approach

To conduct this investigation, an expert interview qualitative method was used. This approach is a well-established technique in the field of social sciences, which allowed a detailed exploration of the theory of liminality. Liminality refers to the transitional phase that individuals or groups experience when moving from one social or cultural context to another. The expert interview method is appropriate for this study because it involves engaging with knowledgeable individuals who have extensive experience and expertise in the subject area being investigated. Through in-depth and unstructured interviews, the experts were able to provide valuable insights and perspectives about the phenomenon investigated.

Findings

The research findings demonstrate that digital platform boundary resources play a significant role in the behaviour of third-party developers’ who engage in the development of digital entrepreneurship in today’s market. The study highlights three ways that show how these resources (software development kit (SDK), API, integrated development environment (IDE), libraries, frameworks) enable third-party developers to create new applications that are used to pursue entrepreneurship in a digital platform, leading to increased user engagement and revenue generation.

Originality/value

The research addresses the critical roles of digital platform boundary resources in digital entrepreneurship development processes. Also, using liminality theory, the research explicated the core experiences of third-party developers as they navigated the challenges and ambiguities experienced in the pursuit of entrepreneurship. Thus, contributing to the existing body of knowledge in literature and practice.

Details

Journal of Electronic Business & Digital Economics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2754-4214

Keywords

Abstract

Details

Journal of Hospitality and Tourism Insights, vol. 7 no. 3
Type: Research Article
ISSN: 2514-9792

Article
Publication date: 7 August 2023

Xiyue Zheng, Fusheng Wang, Shiyu Liu, Han Wang and Dongchao Zhang

This paper aims to conduct an analysis of the influence of both the breadth and depth of outward foreign direct investment (OFDI) undertaken by Chinese high-tech listed companies…

Abstract

Purpose

This paper aims to conduct an analysis of the influence of both the breadth and depth of outward foreign direct investment (OFDI) undertaken by Chinese high-tech listed companies during the period spanning 2010–2019. The data pertaining to these companies was used as a research sample to analyze the effects of OFDI on radical innovation performance.

Design/methodology/approach

Hierarchical regression analysis was used to test the proposed models, using survey data collected from 442 high-tech companies in China.

Findings

The findings of this study indicate a curvilinear (i.e. U-shaped) relationship between the breadth/depth of OFDI and radical innovation performance. Additional analysis reveals that OFDI plays a role in facilitating innovation breakthroughs by enhancing the internal dynamic capabilities of companies. Moreover, it is observed that a well-established institutional environment in the host country of investment can positively moderate the relationship between OFDI breadth/depth and radical innovation performance.

Originality/value

This study proffers a significant contribution to the understanding of the crucial role played by OFDI from emerging economy companies in enhancing radical innovation performance. Moreover, it offers theoretical guidance for multinational companies aiming to foster innovation breakthroughs.

Details

Chinese Management Studies, vol. 18 no. 4
Type: Research Article
ISSN: 1750-614X

Keywords

Article
Publication date: 26 August 2024

Tam Duc Dinh

The advent of ChatGPT has fundamentally changed the way people approach and access information. While we are encouraged to embrace the tool for its various benefits, it is yet to…

Abstract

Purpose

The advent of ChatGPT has fundamentally changed the way people approach and access information. While we are encouraged to embrace the tool for its various benefits, it is yet to be known how to drive people to adopt this technology, especially to improve their life skills. Using implicit self-theories, the current research delineated the distinct way incremental (vs entity) theorists use ChatGPT, which in turn influences their attitude and hence the behavioural intention towards this technology.

Design/methodology/approach

The research employed a between-subject experimental design with 100 prolific participants. The manipulation materials were also pre-tested (N = 50). No confound effects such as content clarity, personal interest, and cognitive load were found. For the mediating effect, PROCESS Model 4 with bootstraps 5,000 and CI 95% were employed.

Findings

Individuals who believed that human ability to use technological applications was malleable, i.e. incremental theorists, were more likely to use ChatGPT to improve their life skills. On the other hand, when people believed that such an ability was fixed, i.e. entity theorist, they were less likely to use this new technology. The reason was that through the implicit belief, attitude towards ChatGPT was (more vs less) positively influenced which in turn motivated the behavioural intention. Further, the effect held beyond the impact of demographic factors such as age, gender, occupation, and educational level.

Originality/value

Even though implicit self-theories have received tremendous interest and empirical support, be it generic or domain-specific, the effect of implicit belief in technological applications was not clearly determined. The current research helps to extend the implicit self-theories into the technological domain, and in this case, the usage of ChatGPT. Moreover, the full mediating effect of attitude offers some thought about the revised models of technology acceptance. That is, perhaps it is the combination of (implicit) belief and attitude that may have better predictive power for technological adoption behaviour.

Details

The International Journal of Information and Learning Technology, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2056-4880

Keywords

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