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Original equipment manufacturers (OEMs) start providing support to their products, that helped them in beating the competition across the worldwide. The unavailability of spares and crews may also prolong the downtime of equipment, thereby affecting the systems’ performance. The spares and crews have as much effect on the systems’ performance as the design characteristics (i.e. reliability and maintainability). Thus, the OEMs required to extent the support to their products through maintenance, spares, crews, etc., so as to gain the customer satisfaction.

The mathematical model for spares, crews and support quality has been presented in this research work. The problem has been identified from the literature perspective for mechanical systems.

The model has been implemented on a real-life problem, in which the OEMs provide support to their make installed at compressed natural gas workstation in National Capital Region, India.

The research proposed in this work will be helpful to manufacturer, customer, academician, researcher, industrialist and any concerned person, to get the exhaustive benefits from the system.

In this chapter, we first examine the distribution characteristics of firm performance across different competitive industry contexts and periodic economic conditions of growth, recession, and recovery. There is mounting evidence that the contours of accounting-based economic returns consistently display (extreme) left-skewed leptokurtic distributions with negative risk-return relationships, which implies the existence of many negative performance outliers and some positive outliers. We note how negative skewness, excess kurtosis, and inverse risk-return relationships prevail in industries with more intense competition and in economic growth scenarios where more innovative initiatives compete. As the study of outliers typically is ignored in mainstream management studies, we extract a total of 23 extreme performers using a conventional winsorization technique that identifies 16 negative and 7 positive outliers. We study the performance trajectories of these firms over the full period and find that negative performers typically operate in capital-intensive innovative industries whereas positive performers operate in activities that cater to prevailing demand conditions and expand the business in a balanced manner. The firms that under- and over-perform as measured by the financial return ratio both constitute smaller firms compared to the total sample and show how relative movements in the ratio numerator and denominator affect the recorded return measure. However, the negative outliers generally use their public listing to access capital for investment in more risky development efforts that require a certain scale to succeed and thereby limits their flexibility. The positive outliers appear to expand their business activities in incremental responses to evolving market demands as a way to enhance maneuverability and secure competitive advantage by honing their unique firm-specific capabilities.