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This research work aims to arise from developing new communication channels for customer service in micro, small and medium enterprises (MSMEs), such as chatbots. In particular, the results of the usability testing of three chatbots implemented in MSMEs are presented.

The methodology employed includes participants, chatbot development platform, research methodology, software development methodology and usability test to contextualize the study's results.

Based on the results obtained from the System Usability Scale (SUS) and considering the accuracy of the chatbot's responses, it is concluded that the level of satisfaction in using chatbots is high; therefore, if the chatbot is well integrated with the communication systems/channels of the MSMEs, the client receives an excellent, fast and efficient service.

The paper analyzes chatbots for customer service and presents the usability testing results of three chatbots implemented in MSMEs.

Based on complex network theory, a method for critical elements identification of China Railway High-speed 2 (CRH2) train system is introduced in this paper.

First, two methods, reliability theory and complex theory, are introduced, and the advantages and disadvantages for their application in identifying critical elements of high-speed train system are summarized. Second, a multi-layer multi-granularity network model including virtual and actual nodes is proposed, and the corresponding fusion rules for the same nodes in different layers are given.

Finally, taking CRH2 train system as an example, the critical elements are identified by using complex network theory, which provides a reference for train operation and maintenance.

A method of identifying key elements of CRH2 train system based on integrated importance indices is introduced, which is a meaningful extension of the application of complex network theory to identify key components.

Supply chains need to be made viable in this volatile and competitive market, which could be possible through digitalization. This study is an attempt to explore the role of Industry 4.0, smart supply chain, supply chain agility and supply chain resilience on sustainable business performance from the lens of natural resource-based view.

The study tests the proposed model using a covariance-based structural equation modelling and further investigates the ranking of each construct using the artificial neural networks approach in AMOS and SPSS respectively. A total of 234 respondents selected using purposive sampling aided in capturing the industry practices across supply chains in the UK. The full collinearity test was carried out to study the common method bias and the content validity was carried out using the item content validity index and scale content validity index. The convergent and discriminant validity of the constructs and mediation study was carried out in SPSS and AMOS V.23.

The results are overtly inferring the significant impact of Industry 4.0 practices on creating smart and ultimately sustainable supply chains. A partial relationship is established between Industry 4.0 and supply chain agility through a smart supply chain. This work empirically reinstates the combined significance of green practices, Industry 4.0, smart supply chain, supply chain agility and supply chain resilience on sustainable business value. The study also uses the ANN approach to determine the relative importance of each significant variable found in SEM analysis. ANN determines the ranking among the significant variables, i.e. supply chain resilience > green practices > Industry 4.0> smart supply chain > supply chain agility presented in descending order.

This study is a novel attempt to establish the role of digitalization in SCs for attaining sustainable business value, providing empirical support to the mediating role of supply chain agility, supply chain resilience and smart supply chain and manifests a significant integrated framework. This work reinforces the integrated model that combines all the constructs dealt with in silos so far in prior literature.

This study aims to validate a model for estimating platoon delay due to pedestrian crossing for use in Kuwait City.

The model was modified slightly for the scenario used in Kuwait, in which the presence of raised crosswalk meant that all incoming traffic would slow down automatically. Using video footage to observe the site, several variables were collected, and a model was used to calculate the delays suffered by the vehicles because of pedestrian crossing. The model was validated using the actual footage and manual observation to measure the delays.

The model showed a good match fit to the observed data, as the average delays differed by 22.5% between the two methods. Following the comparison, a sensitivity analysis was made on three variables: the acceleration rate, deceleration rate, as well as the pedestrian walking time. The analysis has shown that deceleration rate has approximately twice the effect on the model than the acceleration rate has. It has also shown that the pedestrian walking time has a major effect on the model, in an almost one-to-one correlation. A 50% change of the pedestrian walking time is associated with approximately 50% change in the model’s output delay.

A model for estimating platoon delay because of pedestrian crossing was validated for use in Kuwait City. The model was modified slightly for the scenario used in Kuwait, in which the presence of raised crosswalk meant that all incoming traffic would slow down automatically.

Climate hazards in the form of cyclones are projected to become more intense under the pressures of future climate change. These changes represent a growing hazard to low lying coastal cities like Beira, Mozambique. In 2019, Beira experienced the devastating impact of Cyclone Idai. One of the many impacts resulting from this Cyclone was disrupted drinking water access. This investigation explores the distribution of Cyclone Idai’s impact on drinking water access via an environmental justice lens, exploring how preexisting water access characteristics may have predisposed households to the impacts of Cyclone Idai in Beria.

Relying on household survey data collected in Beira, the investigation applied a decision tree algorithm to investigate how drinking water disruption was distributed across the household survey sample using these preexisting vulnerabilities.

The investigation found that households that mainly relied upon piped water sources and experienced inconsistent access to water in the year prior to Cyclone Idai were more likely to experience disrupted drinking water access immediately after Cyclone Idai. The results indicate that residents in formal areas of Beira, largely reliant upon piped water supply, experienced higher rates of disrupted drinking water access following Cyclone Idai.

These findings question a commonly held assumption that informal areas are more vulnerable to climate hazards, like cyclones, than formal areas of a city. The findings support the inclusion of informal settlements in the design of climate change adaptation strategies.