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To provide a case study in the implementation of mobile technologies in an operations management environment, and viewed through a model for technology acceptance.

This is an assessment of the technology acceptance model (TAM) through action research, a practical implementation based upon understandings developed in the TAM.

Provides fresh data to further develop the TAM, shedding light on some of the factors expounded within TAM, and their relationships.

This is not the empirical research required to fully validate the TAM, but is useful in terms of investigating its various features within a detailed case study. It is also useful in terms of the project management implications for the implementation of new technologies.

Useful for those looking at the practical implementation of mobile technologies in an operations environment, and highlights the role of technology acceptance in the project management process.

This paper fulfils an important role in helping to validate the TAM developed by other researchers.