Technology acceptance and m‐commerce in an operational environment

Abstract

Purpose

To provide a case study in the implementation of mobile technologies in an operations management environment, and viewed through a model for technology acceptance.

Design/methodology/approach

This is an assessment of the technology acceptance model (TAM) through action research, a practical implementation based upon understandings developed in the TAM.

Findings

Provides fresh data to further develop the TAM, shedding light on some of the factors expounded within TAM, and their relationships.

Research limitations/implications

This is not the empirical research required to fully validate the TAM, but is useful in terms of investigating its various features within a detailed case study. It is also useful in terms of the project management implications for the implementation of new technologies.

Practical implications

Useful for those looking at the practical implementation of mobile technologies in an operations environment, and highlights the role of technology acceptance in the project management process.

Originality/value

This paper fulfils an important role in helping to validate the TAM developed by other researchers.

Citation

Snowden, S., Spafford, J., Michaelides, R. and Hopkins, J. (2006), "Technology acceptance and m‐commerce in an operational environment", Journal of Enterprise Information Management, Vol. 19 No. 5, pp. 525-539. https://doi.org/10.1108/17410390610703657