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This study aims, first of all, to analyze the extent to which Italian higher education institutions declare their mission statements in their official documents; then, to examine their content; and finally, to investigate whether mission statements include considerations on sustainability dimensions.

After a theoretical background on the new strategic approach adopted by higher education institutions and the related disclosure of their mission statements, the study deepens their sustainable perspective presenting the concepts of social engagement and knowledge transfer from a literary point of view. Then, a documentary analysis on the content of Italian universities’ official mission declarations will be conducted, to understand the role they play in society, by individuating their actual interest in sustainable dimensions.

Findings suggest that 36% of the 98 Italian universities state their engagement in societal issues, but only 3 of them mention sustainability targets in their mission declarations.

The study is limited, exclusively based on what higher education institutions share and, in terms of future perspective, the aim can be to investigate further official documents, especially for what concerns sustainability reports.

Practical implications regard the denounce of weak attention paid by Italian universities to sustainability, with the aim to foster them to increase connections with the external world, aware of the centrality of their role within society.

In a context that is not yet completely investigated, the originality of the paper regards the intent to study the sustainable propensity that characterizes the Italian higher education system.

The aim of the paper is to investigate the impact of nudges and considerations stemming from behavioural economics on the promotion and enhancement of knowledge circulation in public libraries. In fact, literature indicates that an approach based on nudging individuals towards desired behaviours may be more effective than top-down policy actions that may be perceived as excessive.

In order to answer the research question, the paper analyses an exploratory case study regarding the network of public libraries in Rome, called Biblioteche di Roma (BdR). BdR launched its online platform in 2009, but it was never able to create a strong connection with offline activities, and contributions by readers (such as comments and book ratings) remained very low. In 2018, BdR introduced a gamification section in its website, with the goal of increasing users' interactions and book circulation. Data resulting from the use of gamification, both at city level and within different neighbourhoods, will be presented and analysed.

Results indicate that the introduction of gamification was successful in increasing users' interactions and engagement, both online and offline.

The paper is valuable as it explores the introduction of nudge theory and gamification in the public library system.

The purpose of this chapter is to analyze the evolution in the provision of public services’ delivery, with a specific focus on housing policies. New practices are being implemented, thanks to the cooperation of the public sector, private, and nonprofit actors. Rather than just providing assistance to households with income levels falling below specific thresholds, social housing addresses the broader and more complex areas of vulnerability that affect several categories, such as single parents, young students and professionals, and temporarily unemployed people. Co-production also comes into the picture, since many social housing projects require that beneficiaries contribute to the implementation of the project itself, for example by managing the buildings and common areas or by creating communities.

The chapter will start from considerations on the emergence of new housing needs. It will then review the literature on the concept of co-production of public services and provide a definition of social housing. Then, examples of social housing will be analyzed based on specific criteria derived from the literature and the theoretical framework. The methodology is qualitative and based on descriptive case analysis.

The chapter analyzes the evolution of public housing policies by taking into account the social and economic changes that have determined greater and more complex areas for public intervention, adopting a twofold approach of partnership and collaboration between the three sectors, and of co-production of public services by directly engaging the users.