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This article discusses the experiences of a university's business school in enhancing the preparation of undergraduates through the innovative design and delivery of Business Policy, the capstone course taken by all business students.

The case discusses the proactive approaches taken to explicitly align efforts between thinking and doing, for both faculty course designers and student participants alike.

Ten strategic areas of innovation and improvement are identified and discussed as areas for individual course alignment as well as the impetus for college and university business program development and delivery.

These innovations can be replicated by other institutions to enhance graduates' career preparation, pursue greater consistency with their organization's mission, develop external stakeholder engagement, and enhance internal collaboration with colleagues within the business school and across the university.

The unique value of this innovative and multifaceted approach was recognized by AACSB International, the elite accrediting agency for business schools, in several articles and at a conference on undergraduate program innovation.

This study examined gender differences of the customer expectations and satisfaction of job seekers with employment and training services by a state government in the USA. A customer satisfaction survey was administered yielding 1,393 responses from individuals who applied for employment and training services from the New Jersey Employment Service. It was found that women generally have higher expectations regarding the importance of service delivery issues than their male counterparts. However, no differences were found between men and women reporting their actual satisfaction of the service received. This research created a baseline and further research is necessary to delve into reasons for the differences.

The Librarians of Glasgow University since 1641 are identified, and their periods of office summarised and assessed as far as information allows. The terms of appointment in early years and pattern of town and university alternating nominations are outlined, and the gradual development of the post into that of a professional librarian in the twentieth century is illustrated.

While the architect members of the Adam family have been subjected to considerable scrutiny over the years, architectural historians seem to have overlooked the information to be gleaned from the 1883 catalogue of the Blair Adam library, a copy of which is held in the National Library of Scotland. Of course a catalogue printed almost a hundred years after the death of the last of the architects in the family is hardly a totally reliable guide. Nevertheless, if used with care and in association with other surviving evidence, it can shed additional light on a number of aspects of Adam biography.

IMRO's disciplinary action against Jardine Fleming in the summer of 1996 demonstrated the problems and dangers associated with the operation and control of delegates, particularly those located in remote jurisdictions. The author, who is Head of Investigations at IMRO, explores the issues that arise when setting up such arrangements and in monitoring them once they are in place and sets out criteria for ensuring effective delegation.

This paper seeks to provide an overview of the growing popularity of slotting fees and their potential for abuse that led to congressional hearings as well as investigations by the Federal Trade Commission and the General Accounting Office, respectively. It also aims to discuss the widespread use of promotional allowances and their potential for abuse, leading to accounting irregularities.

It focuses on how promotional allowances have been improperly accounted for at Royal Ahold, Fleming Companies and AmerisourceBergen Corp. By reviewing how the Financial Accounting Standard Board (FASB) overhauled the accounting rules, it sheds some light on the magnitude of these practices.

The FASB failed to go far enough in its crack‐down. It reveals that heavy reliance on these allowances by financially weak retailers can be a red flag to current and potential investors, both professional and individual. However, the post‐Enron accounting rule changes and the Sarbanes‐Oxley Act are forcing CEOs and CFOs of publicly traded companies to rethink how to account for these allowances. Additionally, while the vast majority of grocery chains dabble in the slotting ritual, the world's largest retailer and the world's largest commissary do not demand and do not accept slotting fees.

By reviewing a limited sample of the literature, this study offers some guidelines for conducting future research.

The purpose of this paper is to measure the effects of COVID-19 on student learning. Using boundary theory and border theory, the authors hypothesize that learning will be highest in 2019, the year before the pandemic, and lowest in 2020, the year that the pandemic began.

Participants were business students at an American university. The authors administered the same 88-question multiple-choice exam in a capstone course in May 2019, May 2020, and May 2021. Ten questions measured learning in the capstone course (current learning), and the remaining questions assessed learning from prerequisite courses (prior learning). Any year-to-year differences in test scores may be attributed to the effects of COVID-19.

Current learning was exactly as hypothesized. It was highest in 2019 and lowest in 2020. Prior learning appeared to be completely unaffected by the pandemic. It increased slightly but insignificantly throughout the three years. The authors conclude that home–school boundary and border problems caused by the pandemic inhibited the ability of students to remember what they had recently learned but did not prevent them from demonstrating knowledge of information that they had acquired in pervious semesters.

The authors add value to the body of knowledge about the effects of COVID-19 on student learning because (1) our dependent variable is cognitive. Most other studies have modeled attitudinal dependent variables such as satisfaction; and (2) this sample is located within the United States. Most other research has utilized participants in other countries and their results may not generalize to the American context.

THE changes in London local government which came into operation on 1st April, 1965, cut across the existing regional library bureaux organisation.

AT the very outset of this paper it is necessary to make clear that it is not an attempt to compile an exhaustive bibliography of literature relating to special librarianship. Neither space nor time permit this. In fact, the references given can only claim to be a sample of the wealth of material on the subject and this paper is submitted in the hope that it will stimulate others to more scholarly efforts. Reference numbers throughout this paper refer to items in the ‘Select list of references to the literature of special librarianship’, section 2 onwards.

Nowadays, it is rare to find an organization that operates in isolation, without the need to partner with other organizations. Partnerships offer firms access to new technologies, markets, and knowledge. During the process of transforming into a high performance organization (HPO), an organization will eventually find itself operating within a bigger value chain. The purpose of this paper is to identify the factors and practices that can help Egyptian ICT companies to become better members in such a partnership, in a way that enables full benefit to be gained from the partnership.

The study used a questionnaire based on the high performance partnership (HPP) framework that has previously been validated in the Western and Asian contexts. The questionnaire was distributed to seven Egyptian ICT organizations who partnered with each other, after which a exploratory factor analysis (EFA) was performed on the collected data to identify the factors that influence the success of partnerships between Egyptian ICT companies.

The EFA showed that five (of the original ten) factors from the HPP Framework achieved a high reliability while 47 of the original 54 underlying characteristics applied in the Egyptian ICT context. In addition, these five HPP factors had strong positive relations with the success of the partnership as perceived by partners. Interestingly, the HPO scores of individual partners also had a positive effect on the perceived success of the partnership.

This study fills the lacuna that currently exists in empirical research about organizational performance practices in Egypt. The study also has practical implications, as management of Egyptian ICT companies are now able to undertake focused improvement actions to increase the success of the partnerships into which they enter.