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The writer of an article for a professional journal always is confronted with a dilemma: unless he chooses deliberately to be obscure or provocative, he must select a title which is descriptive of the substance that follows, and at the same time he is not without obligation to keep the title within the limits of a title. The title of this paper is a compromise. Under it I shall assemble information on the policies with respect to microfilm and microfilming, the planning which precedes filming and the administration of the result, actual operations, the administration of microfilms and services connected with them, together with something of the historical background for the present.

As part of their work on social inclusion, the Care Services Improvement Partnership (CSIP) asked Richard Hayes to facilitate a learning set for managers who work in mental health organisations and who are current or recent recipients of the services provided by these agencies. This article brings together some of the strands of their learning as a group and provides an insight into what it is like to operate in both worlds.

Project Ireland 2040, announced as ‘one vision for one country’, is the spatial plan for Ireland's development for the coming decades. The plan assigns a particular role to Ireland's cities outside Dublin, including Waterford. This chapter considers the place of Waterford in that national strategy and examines that role as an expression of a neoliberal ‘turn’ in Irish planning. Waterford is, in many senses, as will be shown, unexceptional in modern, Western cities; the chapter therefore in considering Waterford also will illuminate some aspects of the planning of other European cities.

Setting up a new internal audit function is a challenging exercise, particularly in an organisation and an industry which is not familiar with the concepts involved. Auditors must be methodical in their approach but must avoid preconceived ideas. Independent television in the UK is in the midst of a time when its future is being actively reconsidered and auditors must be prepared to adapt to changing circumstances. This has clear implications for their planning and requires a detailed methodology in dealing with staff who may not be used to having their practices questioned. Good techniques of business communication are essential, and education and persuasion become important skills for the auditor.

Beyond the idea of the city as ‘an abstract terrain for business operations’ (Greenfield, 2013), this chapter analyses alternative constructions and research processes for engaging with ideas of smart cities and digital spatiality, drawing upon the author's arts-based research making virtual reality installations. The chapter describes workshops in which participants have navigated virtual and analogue city spaces, discussing their own ideas of smartness and the mapping of cities. These workshops took place off and online, collaboratively framing intelligences beyond the extractivist logic of surveillance and the Internet of things. In the making of this work, questions of what we mean by smartness and futurity were materialised. The chapter expands on these projects and questions, asking what kinds of design prevents social equality (Ansari, 2020; Irani, 2015), who is left out of these constructs and why? The author draws upon this work in relation to Waterford, examining how the specific historical and contemporary contexts and topography of the city informs a situated approach to technologies of representation. Rivers, from the Thames to the ‘artificial’ Huangpu, the Suir and John's River in Waterford, in their contingency and ontological instability, run through the chapter as a situating, post-human presence.

Cultural heritage and memory are essential mechanisms for the formation of individual and group identity, contributing to a sense of belonging in society. More specifically, built heritage (the buildings, structures and monuments associated with our cultural history) reflect our individual and collective decisions about what is important to preserve and remember into the future, further shaping our identities as citizens of Waterford. Thus, our relationship with heritage is just as much about looking forward into our social imagination for the future of Waterford city as it is about reflecting on our past.

Sites of Conscience are a specific type of built heritage which signify a society's belief that by remembering difficult pasts we can interrogate our current lived realities and create meaningful change in the future (International Coalition for Sites of Consciousness, 2022). Sites of Conscience are akin to what French historian Pierre Nora (1989) referred to as ‘les lieux de mémoire’, or places of memory. These physical spaces can connect past traumas and struggles to our present lives. As places of memory which ask us to acknowledge the past, Sites of Conscience can prevent the erasure of historical traumas and stand as an act of restorative justice, providing safe spaces for citizens to engage with difficult memories.

One such site of conscience in Waterford is the complex of buildings located at the College Street Campus of the South East Technological University. The site comprises the former convent of the Congregation of Our Lady of Charity of the Good Shepherd of Angers (commonly known as the Good Shepherd Sisters); the St Mary's Good Shepherd (Magdalene) Laundry; and St Dominick's Industrial School. The site was occupied in 1884 and the Laundry operated until its closure in 1982 (Department of Justice, 2013). This chapter will consider the former Magdalene Laundry and Industrial School's cultural and heritage significance to Waterford as a site of conscience, which encourages the citizens of Waterford not only to connect our past to our present, but to connect these memories to current actions to create a more just society into the future.

The built heritage of this complex acts as a powerful memory aide of a shared local history, allowing citizens to connect this past to related contemporary human rights issues. In this way, the former Laundry and Industrial School can stimulate discussions on gendered violence today, or to interrogate modern forms of institutionalisation such as Direct Provision. The chapter will further consider how these connections are even more important when our need to remember and recognise past atrocities are met with social, political, economic or cultural pressure to forget. Sometimes the desire for erasure is understandable; we want to commit events to the past and move on. However, such erasure can further disempower survivors of these institutions; prevent current and future generations from learning critical lessons; and dismantle future opportunities for healing and reconciliation. In this context, Sites of Conscience offer an opportunity to connect a difficult past to visions of a more socially just city of the future.