Search results

Seasonality in tourism has a profound impact on the management of human resources in organizations operating in a seasonal context. Tourism employment in Canada is profiled and its seasonality examined in Atlantic Canada, where seasonal tourism employment is common. A model for managing seasonality in employment is proposed as a continuum, ranging from “embracing” to “challenging” seasonality. For each approach, differing human resource management practices are identified and operational impacts are discussed, providing possible strategies for employers operating in seasonal tourism contexts. Ongoing research is planned in Atlantic Canada’s accommodations sector, testing the model for managing seasonal tourism employment.

This paper suggests that motives for engaging in affiliative‐promotive “helping” extra‐role behavior is related to cross‐cultural differences. The cultural dimensions of in‐group collectivism, uncertainty avoidance, performance orientation, and humane orientation, and their differential effect on helping extra‐role behavior in a diverse workforce are examined. Theoretical implications provide guidance for future empirical research in this area, and provide managers with more realistic expectations of employee performance in the workplace.

The School of Hospitality and Tourism Management of Ryerson University, Toronto hosted the 2002 World‐wide Hospitality and Tourism Trends (WHATT) Roundtable discussion of Canada. The discussion focused mainly on the practical challenges and the role of educational institutions in sustainable tourism development in Canada. In addition to two joint chairs and the leading discussant, seven industry practitioners and seven academics from the hospitality and tourism sector discussed the definitions of “sustainable tourism development” and debated the key development issues in Canadian tourism and related research needs. The meeting agreed that there was a lack of applied research on Canadian tourism. The meeting therefore identified a few achievable action points and this article ends by reporting on nine related outcomes within a year after the first WHATT roundtable in Canada.

The purpose of this paper is to provide insights to the relevant past discussions, theories and projects; and sustainable tourism development in the Niagara region.

Each of the key four sections of this paper zooms in to specific areas. Outcomes from elite discussions involving 47 experts are followed by a concise literature review on sustainable tourism. The paper then analyses the concept of economic sustainability and reviews the outcomes from a blueprint for sustainable tourism development.

This paper discusses the economic pillar of sustainable tourism by outlining the negative and positive economic effects of the worldwide travel and tourism industry. In addition to reviewing the relative competitiveness of the world's travel destinations; with a focus on Canada's performance, it outlines strategies for Niagara region to enhance its competitiveness to support sustainable tourism.

In the recent years not much research has been carried out on the topic of sustainable tourism specific to the Niagara region. Therefore, this paper should be useful to a range of tourism stakeholders in Niagara region as well as readers involved in regional tourism development in other parts of the world. The versatility of the four authors – an administrator who chaired the Niagara Gateway Project, an academic researcher who has focused on sustainable tourism for a long period, a partner of a leading consulting firm and an applied researcher with significant international experience, makes the paper interesting.